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Author Archives: John Hunter
Communicating with the Visual Display of Data
Anscombe’s quartet: all four sets are identical when examined statistically, but vary considerably when graphed. Image via Wikipedia. ___________________ Anscombe’s quartet comprises four datasets that have identical simple statistical properties, yet are revealed to be very different when inspected graphically. … Continue reading
Posted in Data, Quality tools, Statistics
Tagged communication, Data, Statistics, visual communication, visual management
1 Comment
Management Improvement Carnival #79
Mark Graban is hosting Management Improvement Carnival #79 on the lean blog, highlights include: A Natural Match (Deborah Dolezal, Lean Healthcare Grand Rounds): “As a healthcare worker and an implementer of lean, I am often struck by the similarity of … Continue reading
Managing to Test Result Instead of Customer Value
Computer hardware and software creators use benchmarks as one tool to compare the performance of alternative products. At times this can be very useful. You can learn what software of hardware is faster and that may be a very valuable … Continue reading
Posted in Creativity, IT, Management, Software Development, Systems thinking
Tagged Creativity, Data, programming, Software Development, Systems thinking, targets
7 Comments
2009 Deming Prize
The Union Japanese Scientists and Engineers (JUSE) has awarded Niigata Diamond Electric (Japan) and Siam White Cement Company (Thailand) the Deming prize. Organizations receiving the Deming Prize since 2000 by country (prior to that almost all winners were from Japan): … Continue reading
Management Improvement Carnival #78
The Curious Cat Management Improvement Carnival provides links to recent blog posts for those interesting in improving management of organizations. Journey from Agile To Lean by Kenji Hiranabe – “Agile is a connector between business and software engineering…. From the … Continue reading
Management Improvement Carnival #77
The Curious Cat Management Improvement Carnival provide links to recent blog posts for those interesting in improving management of organizations. A lesson in strategy, taught by a Cat by Mark Hurst – “Without direction, we’re presenting our flipcharts and our … Continue reading
Five Managerial Fallacies Concerning Layoffs
The Top Five Managerial Fallacies Concerning Layoff Survivors by David Noer, author of Healing the Wounds: Overcoming the Trauma of Layoffs and Revitalizing Downsized Organizations. The overwhelming consensus of downsizing research is that layoffs do not achieve their going in … Continue reading
Posted in Deming, Management, Psychology, Respect
Tagged Career, layoffs, management, Psychology, respect for people
2 Comments
Credit Card Company Tries Providing Value
Most credit card issues seem to use business models based on tricking customers into paying high fees. PartnersFirst is focusing on providing value to customers. A Different Kind of Credit-Card Company PartnersFirst is a different kind of credit-card company. Started … Continue reading
Posted in Customer focus
Tagged bad customer service, Customer focus
Comments Off on Credit Card Company Tries Providing Value
Extrinsic Incentives Kill Creativity
If you read this blog, you know I believe extrinsic motivation is a poor strategy. This TED webcast Dan Pink discusses studies showing extrinsic rewards failing. This is a great webcast, definitely worth 20 minutes of your time. “you’ve got … Continue reading
Management Improvement Carnival #76
Kevin Meyer is hosting the Management Improvement Carnival #76 on the Evolving Excellence blog, highlights include: The World Used to be Flat (Indexed): Question what is accepted as fact, ubiquitous in effect, and practiced by people. Traditional accounting…? The Retrospective … Continue reading
