Author Archives: John Hunter

The Importance of Leadership by Those Working to Improve Management

This month Bill Troy, ASQ CEO, asked ASQ Influential Voices bloggers to explore the importance of leadership for every quality management professional. Leadership is important but also something that often is difficult to understand what exactly is meant by the … Continue reading

Posted in Management | Tagged , , , , | 1 Comment

Don’t Ignore Customer Complaints

I find Paul Graham’s ideas very useful. I disagree with his recent tweet though. Update: See note at bottom of the post – Paul tweeted that his original tweet was wrong. Base your assessment of the merit of an idea … Continue reading

Posted in Customer focus | Tagged , , , , , , , | 2 Comments

Attracting Members and Volunteers to Professional Organizations

This month Bill Troy, ASQ CEO, asked ASQ Influential Voices bloggers to explore recruiting members and volunteers amid a changing landscape. In most ways the answer is the same as any large question on directing an organization. We must figure … Continue reading

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A Strong Management System Handles the Transition of Leaders With Ease

Part three (of three) of an interview of me with Bill Fox has been published. Leadership While Viewing the Organization as a System …So if I see the weak management system as the problem, the solution is not nearly as … Continue reading

Posted in Deming | Tagged , , , , | 1 Comment

Curious Cat Blog Network

I recently created one RSS feed for all the Curious Cat Network blogs (which also includes other blogs I author). Of course, you can also subscribe to the RSS feed for this blog by itself: Curious Cat Management Improvement Blog … Continue reading

Posted in curiouscat.com | Tagged , | 1 Comment

Agile Software Development and Deming

Part two of three of an interview of me with Bill Fox has been published. See part one: John Hunter on PDSA, Deming and Strategy. From part two, Lean, Agile, Deming, Leadership and Management Systems: I see that agile is … Continue reading

Posted in Management | Tagged , , , | 2 Comments

Strategy Based on Capability and Integrated with Execution

This month Bill Troy, ASQ CEO, asked ASQ Influential Voices bloggers to explore the topic of strategy. If you read about management and organizational strategy you will read a lot about planning and alignment and the process of creating a … Continue reading

Posted in Systems thinking | Tagged , , , | 2 Comments

Take Advantage of the Strengths Each Person Brings to Work

The players have weaknesses. But it is our job as coaches to find the strengths in what our guys do. They all have strengths, and that’s what we highlight. What really helps is having Russell. He is so committed to … Continue reading

Posted in Management, Respect, Systems thinking | Tagged , , , , , , , | 7 Comments

Peter Drucker Discussing The Work of Juran, Deming and Himself

In this clip Peter Drucker talks about Japan and his work there as well as the work of W. Edwards Deming and Joseph Juran. His discussion highlights how he remembers the Japanese were so willing to take new ideas and … Continue reading

Posted in Process improvement | Tagged , , , , | 3 Comments

Magnetic White-Board Kanban Card Options

Just some quick ideas for Kanban whiteboard magnetic card options from a question I answered on Reddit. Here is the best lean solution: Trying Out My Agile Kanban Board from Jon Miller. Why, well mainly I am kidding about it … Continue reading

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