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Yearly Archives: 2007
Management Improvement Carnival #15
Please submit your favorite management posts to the carnival. John Kotter on Change Management by Lauchlan Mackinnon – “Kotter therefore suggests an 8-stage process for managing organisational change that addresses each one of these concerns and turns them around to … Continue reading
Posted in Carnival, Management
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The Joy of Work
Comic by Joe Sayers, Wanna play work? A good laugh, but also a reminder of an important idea. We spend much of our life at work: we deserve to have pride in what we do and even enjoy it (shocking … Continue reading
Posted in Career, Deming, Fun, Management, Psychology, Respect
5 Comments
Respect for People – Understanding Psychology
Process improvement tools offer great resources to improve results. Dr. Deming included understanding psychology as one of the 4 areas of his management system. He understood organizations where not machines but systems made up of people. Therefore management needs to … Continue reading
From Lean Tools to Lean Management
From lean tools to lean management [the broken link was removed] by Jim Womack: The attraction of tools is that they can be employed at many points within an organization, often by staff improvement teams or external consultants. Even better, … Continue reading
Posted in Lean thinking, Management, Quality tools
Tagged lean management, Lean thinking, Quality tools, Womack
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Dell Providing Computers Without Bloatware
The Art Of Listening: Dell Converts Customer Requests Into Exclusive Vostro Brand For Small Business Dell today extended its commitment to customers with a new brand of notebook and desktop computers designed for small businesses. The Vostro branded products feature … Continue reading
Posted in Customer focus, IT, Management
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Good Customer Service Example
IRA Toyota – Milford; Great Service [the broken link was removed] I was pleasantly surprised to find a “Service wizard” available. You create an account, specify the standard details about the car (make, model, year, mileage). If you add the … Continue reading
Posted in Creativity, Customer focus, IT, Management, Quality tools, Systems thinking
Tagged cars, customer service, lean manufacturing
1 Comment
New Articles on Toyota Management
Harvard Business Review has a new article on Toyota that both the Elegant Solutions blog (by Matthew E. May author of Elegant Solutions: Toyota’s Formula for Mastering Innovation – via: lean blog) and Got Boondoggle, have raved about. Amazing HBR … Continue reading
Health Care the Toyota Way
Clare Crawford-Mason produced the 1980 NBC news white paper on W. Edwards Deming that sparked a movement to improve management. She produced the Deming library tapes to help reach those taking steps to improve management and looking for more help. … Continue reading
Posted in Deming, Health care, Management, Toyota Production System (TPS)
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Focus on Customers and Employees
As I have stated I believe it is the purpose of organization to serve many stakeholders (customer, employees, stockholders, community…). Thankfully some companies agree: Compensation at Whole Foods – Starbucks: Respect for Workers – Google: Ten Golden Rules – Amazon … Continue reading
Process Improvement and Innovation
Every so often an article appears discussing the need to change focus from process improvement to innovation (and recently they are followed with quite a bit of blog talk). I disagree on several grounds. First you have needed to focus … Continue reading
