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Clare Crawford-Mason produced the 1980 NBC news white paper on W. Edwards Deming that sparked a movement to improve management. She produced the Deming library tapes to help reach those taking steps to improve management and looking for more help. Last year she teamed up with Lloyd Dobbins on a new documentary - Good News - How Hospitals Heal Themselves.
Better Questions, Wiser Answers by Clare Crawford-Mason
One thing more. The doctors and nurses in the successful hospitals frankly say the patient has been lost amidst new technology, regulations, reimbursements, etc. They say the Toyota approach allows the medical staff to spend more time with patients and deliver more effective care. So the solution is not computers or information. It is a new way of seeing and thinking.
I agree. Related: blog posts on the Toyota Production System - articles on improving health care - Fixing Healthcare from the Inside - Change Health Care
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