The 14 Points of Information Quality Transformation [the broken link was removed] by Larry English, looks at Deming’s 14 obligations of management form information quality perspective:
Drive out fear of data uncertainty or data errors. Create a nonblame, nonjudgmental environment. Encourage risk to change without punishing missteps. Encourage improvement by eliminating root causes without blame.
Fear often can lead to obfuscated, hidden and even faked data. And certainly it is hard to get open and honest sharing of data with a prevalent culture of personal blame (compared to a culture of looking for system improvements).
Related: Dangers of Forgetting the Proxy Nature of Data – Targets Distorting the System – Measurement and Data Collection – Evidence-based Management
