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Recalls by Toyota and Sony shock Japan’s pride: another article discussing the recent recalls at Toyota and Sony.
I don’t actually think this is right in Toyota’s case anyway; Toyota seems to have resisted adopting poor management practices form the west (an IT example - see the end of the post). They just need to keep trying to do better. It is very easy for management to lose its way, wherever the compnay is located.
I like this quote, especially given our post yesterday on Mike Wroblewski’s current visit to Japan to learn about manufacturing management practices. I think there is a great deal for anyone to learn today from such visits. Yes, Toyota needs to do better but that doesn’t mean others don’t have a great deal to learn from them.
related: performance without appraisal - New Toyota CEO’s Views - Excessive Executive Pay - More Asian Firms Adopt Western Management Theory
Hiroshi Okuda, the retired chairman of Toyota and elder statesman of Japan’s business world, called on his countrymen to do more about the declining competitiveness of Japanese manufacturing.
And:
Rarer still was that the Transport Ministry issued similar orders a few weeks earlier to Toyota, another paragon of Japanese quality marred by recent recalls.
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September 24th, 2006 at 8:04 pm
[...] Perhaps only in Japan could a television series like Project X have become one of the most popular TV shows. No, it isn’t a science fiction thriller. It’s about product quality. [...]
January 20th, 2007 at 3:35 pm
[...] The bottom line, in my opinion? You must improve the system to improve the value to the customer (which includes reducing defects). And you must continually monitor your systems and react when you discover weaknesses (or find new ways to improve the system through PDSA). [...]