Marketers Are Embracing Statistical Design of Experiments

Posted on May 27, 2005  Comments (2)

Marketers Are Embracing Statistical Design of Experiments (site broke link so I removed it) by Richard Burnham.

Crayola® conducts an e-mail marketing DOE to attract parents and teachers to their new Internet site. The company discovers a combination of factors that makes their new e-mail pitch three-and-a-half times more effective than the control. (Harvard Business Review, October 2001, “Boost Your Marketing ROI with Experimental Design,” Almquist, Wyner.)

Marketers can’t always be certain what triggers buyers to respond. In the past, we were always admonished to test-test-test, but only one factor at a time – relying on our gut feelings and uncertain hopes. With DOE, marketers have replaced voodoo with the science of statistics.

For more on Design of Experiments see:

2 Responses to “Marketers Are Embracing Statistical Design of Experiments”

  1. Curious Cat Management Improvement Blog » Appeal for Marketers to Apply Deming’s Ideas
    September 13th, 2006 @ 11:57 pm

    “Deming’s methods can transform innovation success for CMOs just as they did for Toyota. For some reason, though, sales and marketing don’t get it…”

  2. CuriousCat: Google Customer Service
    May 14th, 2007 @ 6:45 pm

    [...] Good reaction. Better to have avoided the problem in the first place, but still good to react at some point. The question I have is if they have improved the system to avoid the problems the customer experienced [...]

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