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Tag Archives: usability
Great Visual Instruction Example
This does a great job of explaining what you need to know clearly. While this presentation for Azithromycin doesn’t prevent a mistake it sure makes it much more likely that the process can be completed successfully. We need more effort … Continue reading
Posted in Health care, Management, Psychology, Quality tools
Tagged Health care, Lean thinking, poka yoke, usability, visual instructions
Comments Off on Great Visual Instruction Example
Change Your Name
Best Buy Asks Man To Change Name [the broken link was removed]: Turns out if your last name is less than three letters, the online sign-up isn’t an option for you. Companies often put up barriers for no reason, then … Continue reading
Posted in Customer focus, IT, Management, Software Development
Tagged bad customer service, bad usability, IT, management, usability
6 Comments
No Customer Focus
John Battelle writes the excellent searchblog. A recent post, Rant: The Comcast HD DVR Is Simply, Terribly Awful, provides another example of a company lacking customer focus. See the comments for even more confirmation of the lack of customer focus. … Continue reading
Posted in Customer focus, Fun, IT, Management
Tagged bad customer service, culture, design, usability
4 Comments
Management Consulting – Web Site Evidence
In, How Wipro Adapted the Toyota Production System to IT Work [the broken link was removed], Jon Miller highlights several keys to adopting lean thinking: involve everyone, learn and then do, and learn together. In Wipro’s case they should also … Continue reading
Posted in IT, Lean thinking, Management, Management Articles
Tagged Customer focus, design, internet, usability
Comments Off on Management Consulting – Web Site Evidence
Complicating Simplicity
Complicating simplicity: Gah! Trying to read about the “Simplicity: The Art of Complexity” (er, what?) conference. But the description at the conference site is the exact opposite of simple, clear writing: An investigation of the essence of simplicity must necessarily … Continue reading
Posted in Creativity, Management, quote, Software Development
Tagged Creativity, design, simplicity, Systems thinking, usability
1 Comment
Usability Failures
‘Smart’ phones, stupid punters? A survey* of 15,000 “faulty” devices by mobile data provider WDSGlobal found 63 per cent of the one in seven new phones which are returned have nothing wrong with them. I believe one in seven is … Continue reading
Posted in Customer focus, IT, Management, Systems thinking
Tagged bad usability, Customer focus, Data, Management, technology, usability
7 Comments
Trust: Respect for People
Respect for People [the broken link was removed*], Toyota.co.jp Respect for People has always been important to Toyota, and nowhere is this more evident than in the relationship among Toyota associates. … There has been only one exception to this … Continue reading
Good Customer Service Example
No More Lean Excuses [the broken link was removed] by Dan Jones I have recently been getting a striking reaction from many senior management audiences. They all agree that products have got vastly better over recent years, but they equally … Continue reading
Posted in Customer focus, Lean thinking, Management
Tagged Customer focus, customer service, usability
4 Comments
Great Charts
Karl Hartig displays some excellent charts that he created (for the Wall Street Journal) on his web site. The charts seem very similar to what would result from applying Edward Tufte’s ideas. Rarely do I see charts that do such … Continue reading
Improve Google
In response to a post by Matt Cutts: Is there a new product or feature that you wish Google offered? Is there anything on the web that annoys you because there’s not a useful product that does exactly what you … Continue reading
