Tag Archives: sales

Out of Touch Executives Damage Companies: Go to the Gemba

Posted on August 20, 2014 by John Hunter

When your customer service organization is universally recognized as horrible adding sales requirements to customer service representatives jobs is a really bad practice. Sadly it isn’t at all surprising to learn of management doing just that at our largest companies. … Continue reading →

Posted in Customer focus, Data, Management, Psychology, Systems thinking | Tagged , , , , , , , , , , , , , , , , , , | Comments Off on Out of Touch Executives Damage Companies: Go to the Gemba

Toyota Production System for Sales…

Posted on December 4, 2006 by John Hunter

Corporate profile: the Toyota Production System [the broken link was removed] by Sarah Perrin: Within Toyota itself, non-production personnel support the TPS approach. “We very much value the Toyota way,” says David Betteley, managing director of Toyota Financial Services (UK) … Continue reading →

Posted in Lean thinking, Toyota Production System (TPS) | Tagged , , | 1 Comment

Six Sigma in Sales

Posted on September 14, 2006 by John Hunter

Can Six Sigma Work in a Sales and Marketing Environment? [the broken link was removed] by Paul Selden: The more systematic view demystifies sales…. As such, that system can be subjected to objective analysis using tools common to Six Sigma … Continue reading →

Posted in Management Articles, Six sigma | Tagged | 1 Comment

Marketing in a Lean Company

Posted on October 20, 2005 by John Hunter

Where Is Marketing In All of This? [the broken link was removed]: The problem with all of this is that it is based on the idea that sales and manufacturing are distinct entities, with a one way flow between them, … Continue reading →

Posted in Deming, Lean thinking, Management, Systems thinking | Tagged , , | 4 Comments

Design of Experiments in Advertising

Posted on August 9, 2005 by John Hunter

How Two Guys From the Gold Country Are Changing Advertising Forever [the broken link has been removed] by Robert X. Cringely James Kowalick and Mario Fantoni, two guys who say they can show you how to use science to design … Continue reading →

Posted in Design of Experiments, Management | Tagged , , | 2 Comments