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Tag Archives: Process improvement
What Could we do Better?
At the Hunter Conference, years ago, a speaker (I forget who) talked about how to get useful feedback. He discussed how asking “how is everything” normally will get the response: “fine” (which is often that is exactly what the staff … Continue reading
Posted in Customer focus, Management, Popular, Quality tools
Tagged continual improvement, curiouscat, Customer focus, Deming, Process improvement, Psychology
9 Comments
European Blackout: Human Error-Not
German utility E.On says major European blackout was caused by human error [the broken link was removed] Germany utility E.On AG said Wednesday that a European-wide blackout earlier this month that left millions without power was the result of human … Continue reading
Evolution of the PDSA Cycle
Evolution of the PDSA Cycle by Ron Moen and Cliff Norman. Another historical article that explores the growth of management improvement concepts – this time the PDSA improvement cycle. via: Deming Electronic Network [the broken link was removed] See also: … Continue reading
Posted in Deming, Management, Management Articles, Process improvement, Quality tools
Tagged Deming, Management, PDSA, Process improvement, Quality tools
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Lean Beyond the Factory Floor
Spreading the lean tonic [the broken link was removed]: One problem, says Michele Bonfiglioli, chief executive of Italian manufacturing consultancy firm Bonfiglioli Consulting, is that many manufacturers have a ‘blind spot’ when it comes to understanding just how non-lean and … Continue reading
Posted in Lean thinking, Management, Process improvement
Tagged Lean thinking, Process improvement, Six sigma
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Better and Different
Reaction to Toyota: Better or Different? and Seth Godin’s post. The answer, as I see it, is to be better and different (when necessary). In Seth’s post he talks about challenging people to find not just better solutions but different … Continue reading
Posted in Deming, Innovation, Management, quote
Tagged continual improvement, Deming, Management, Process improvement
11 Comments
Why are you afraid of process?
Why are you afraid of process? by Seth Godin I spend a lot of time railing against organizations and teams that fall in love with process at the expense of innovation. This is not a post about that. It’s about … Continue reading
Using Design of Experiments
How to Institute DOE in Your Company (link broken – removed) by Davis Balestracci: DOE works, but I don’t need to sell that to the readers of this newsletter. But as certain as we all are, no one can deny … Continue reading
Cease Mass Inspection for Quality
Comment in response to, Re-Discovering W. Edwards Deming, a partial quote from that post: Not all of the Deming approach is part of core TPS thinking. In particular, Deming advocated a statistical sampling approach to quality inspection, while Toyota focuses … Continue reading
Posted in Data, Deming, Lean thinking, Management, Process improvement, Quality tools
Tagged Deming, inspection, management, organization as a system, Process improvement
4 Comments
Zero Defects
Zero Defects by Norman Bodek: Do you believe it is possible to have Zero Defects? I am not talking about six sigma at all. I believe it is possible to have zero defects (in a sense). But I do not … Continue reading
Posted in Deming, Management, Quality tools, quote, Systems thinking
Tagged defects, Deming, Innovation, poka yoke, Process improvement
2 Comments
LA Jail Saves Time Processing Crime
After efficiency study, L.A. jail saves time processing crime by Dan Laidman Los Angels Daily News (pointy hired boss broke the link so I removed it) Last week, Chief William Bratton told the Board of Police Commissioners that Toyota methods … Continue reading
Posted in Deming, Management, Process improvement, Public Sector, Toyota Production System (TPS)
Tagged Deming, government, Madison, management, Process improvement, Public Sector, Toyota
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