Tag Archives: management

Systemic Workplace Experiments

Posted on March 6, 2008 by John Hunter

Workplace Experiments At our company-wide get together last December we decided that 2008 was going to be a year of workplace experiments. Among other things, we discussed how we could make 37signals one of the best places in the world … Continue reading →

Posted in Creativity, Deming, Management, Psychology, Respect, Software Development, Systems thinking | Tagged Deming, Education, experiments, management, Software Development, workplace improvement | 1 Comment

Communicating Change

Posted on December 29, 2007 by John Hunter

Response to: Sales Compensation Plan Changes [the broken link has been removed] I believe the best way to communicate such changes is to explain how they tie into the long term vision of the organization. This requires that such a … Continue reading →

Posted in Deming, Management, Systems thinking | Tagged change, communication, management, purpose, Systems thinking | 5 Comments

Lean, Toyota and Deming for Software Development

Posted on December 2, 2007 by John Hunter

Mary Poppendieck on The Role of Leadership in Software Development, very nice 90 minute webcast: In this 90-minute talk from the Agile2007 conference, Lean software thought leader Mary Poppendieck reviewed 20th century management theories, including Toyota and Deming, and went … Continue reading →

Posted in Deming, IT, Lean thinking, Management, Software Development, Toyota Production System (TPS), webcast | Tagged Deming, Lean thinking, management, Poppendieck, programming, Software Development, Toyota, webcast | 5 Comments

Bring Me Solutions Not Problems

Posted on October 1, 2007 by John Hunter

My comments on: No Problem Without a Solution [I removed the broken link] I understand that most managers feel that their employees should not bring them problems. Instead, expressed in the most positive way, employees should fix things or bring … Continue reading →

Posted in Lean thinking, Management, Psychology, Respect, Systems thinking | Tagged curiouscat, management, managing people, problem solving, Process improvement, Respect, Taiichi Ohno, tips | 8 Comments

The Importance of Management Improvement

Posted on August 23, 2007 by John Hunter

If organizations just adopt management improvement practices I firmly believe customer service, financial performance and employee satisfaction could be improved. This was a big part of the reason I started to use the internet to share management improvement ideas back … Continue reading →

Posted in Career, curiouscat.com, Deming, Management, Psychology, Respect, Statistics | Tagged Deming, leadership, management, respect for people, William Hunter | 11 Comments

Workplace Management by Taiichi Ohno

Posted on August 8, 2007 by John Hunter

Workplace Management by Taiichi Ohno is an excellent management book. Taiichi Ohno is known as the father of the Toyota Production System (TPS), also called lean manufacturing. He dictated the text to the Japan Management Association (in a series of … Continue reading →

Posted in Books, Deming, Lean thinking, Management, Systems thinking, Toyota Production System (TPS) | Tagged Books, Japan, lean manufacturing, Lean thinking, management, Manufacturing, Process improvement, Taiichi Ohno, Toyota, Toyota Production System (TPS) | 3 Comments

Respect for People – Understanding Psychology

Posted on July 13, 2007 by John Hunter

Process improvement tools offer great resources to improve results. Dr. Deming included understanding psychology as one of the 4 areas of his management system. He understood organizations where not machines but systems made up of people. Therefore management needs to … Continue reading →

Posted in Management, Process improvement, Psychology, Respect | Tagged build capability, long term thinking, management, management system, Process improvement, Psychology, respect for people | 6 Comments

Focus on Customers and Employees

Posted on July 5, 2007 by John Hunter

As I have stated I believe it is the purpose of organization to serve many stakeholders (customer, employees, stockholders, community…). Thankfully some companies agree: Compensation at Whole Foods – Starbucks: Respect for Workers – Google: Ten Golden Rules – Amazon … Continue reading →

Posted in Customer focus, Management, Respect, Systems thinking | Tagged Customer focus, leadership, management, managing people, organization as a system, respect for people | 4 Comments

No Excessive Senior Executive Pay at Toyota

Posted on June 23, 2007 by John Hunter

Toyota Boosts Executives’ Bonuses on Record Earnings (link broken by Bloomberg has been removed – why can’t companies with huge IT budgets follow even basic web usability rules like not breaking urls?): Toyota Motor Corp., the world’s biggest automaker by … Continue reading →

Posted in Deming, Lean thinking, Management, Psychology, Respect, Toyota Production System (TPS) | Tagged bad usability, executive pay, management, respect for people, Toyota | 5 Comments

Tilting at Ludicrous CEO Pay

Posted on June 11, 2007 by John Hunter

I continue to tilt at the robber barron CEO pay packages. Hopefully, at some point, the people approving these obscene pay packages can be shamed into stopping or replaced by people with some sense of decency. I was taught in … Continue reading →

Posted in Deming, Economics, Management, Performance Appraisal, Psychology, Respect, Systems thinking | Tagged curiouscat, Deming, executive pay, management, overpaid executives, quote, respect for people | 10 Comments