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Tag Archives: food
Jiro Dreams of Sushi
Jiro Dreams of Sushi is a documentary on a Japanese sushi restaurant, Sukiyabashi Jiro, that is full of great quotes for those interested in continual improvement. Throughout the film people discuss a never ending focus on doing better and better … Continue reading
Posted in Customer focus, Process improvement, Respect
Tagged continual improvement, Customer focus, Deming, food, Japan, Joy in Work, long term thinking, Psychology, suppliers
4 Comments
Stated Versus Revealed Preference
My father provided me a good example of the flawed thinking of relying on stated preference when I was growing up. Stated preference is, as you might deduce, the preferences voiced by customers when you ask. This is certainly useful … Continue reading
Posted in Customer focus, Popular, Psychology
Tagged Bill Hunter, Customer focus, food, Popular, Psychology, Quality tools, Statistics, theory of knowledge
8 Comments
The Customer is the Purpose of Our Work
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider … Continue reading
Posted in Customer focus, Management, Psychology, quote, Respect, Systems thinking
Tagged aim, Customer focus, customer service, food, Psychology, purpose, quote, respect for people
6 Comments
Losing Consumers’ Trust
Last week their was a recall of 143 million pounds of beef in the USA. Lets take a short systemic view at what is going on. The public has an interest in a safe food supply which is difficult to … Continue reading
Posted in Economics, Management, Psychology, Science, Systems thinking
Tagged Customer focus, export, food, government, health, Psychology, regulation, safety, Systems thinking, trade
5 Comments
