-
Tags
ASQ Influential Voices blogs Books Career Carnival commentary continual improvement Creativity curiouscat Customer focus customer service Data Deming Economics engineering Google Health care Innovation internet Investing IT John Hunter leadership lean manufacturing Lean thinking management Management managing people Manufacturing organization as a system Popular Process improvement Psychology Public Sector Quality tools quote respect for people Six sigma Software Development Statistics Systems thinking tips Toyota Toyota Production System (TPS) webcast
-
Categories
- Books
- Career
- Carnival
- China
- Competition
- Creativity
- curiouscat.com
- Customer focus
- Data
- Deming
- Design of Experiments
- Economics
- Education
- Fun
- Health care
- India
- Innovation
- Investing
- IT
- Lean thinking
- Management
- Management Articles
- Manufacturing
- Performance Appraisal
- Popular
- Process improvement
- Psychology
- Public Sector
- Quality tools
- quote
- Respect
- Science
- Six sigma
- Software Development
- Statistics
- Systems thinking
- Tags
- Theory of Constraints
- Toyota Production System (TPS)
- Travel photos
- UK
- webcast
Tag Archives: Customer focus
Google Videocasts on Customer Focus
Google provides video webcasts of speakers that present at Google [the broken link was removed]. These videos offer a great way to take part in one aspect of work at Googleplexs [the broken link was removed]. Customer Centric Web Decision … Continue reading
Usability Failures
‘Smart’ phones, stupid punters? A survey* of 15,000 “faulty” devices by mobile data provider WDSGlobal found 63 per cent of the one in seven new phones which are returned have nothing wrong with them. I believe one in seven is … Continue reading
Posted in Customer focus, IT, Management, Systems thinking
Tagged bad usability, Customer focus, Data, Management, technology, usability
7 Comments
Customer Focus at the Ritz
How to Turn Customer Satisfaction into Profits and Growth [the broken link was removed] by Vincent Grimaldi: Against all odds, the company has broken the old vicious circle of low salary and high turnover by wrapping all its processes – … Continue reading
CEO Flight Attendant
Street Smarts: Learning From JetBlue by Norm Brodsky. The Jet Blue CEO works (once a month he estimates) as a flight attendant. He interacts directly with customers in real world situations (not just talking to travel managers in his office). … Continue reading
Posted in Creativity, Customer focus, Deming, Management, quote, Respect, Systems thinking
Tagged Customer focus, gemba, Management, organization as a system
3 Comments
Our Policy is to Stick Our Heads in the Sand
Conversation with Boston Volkswagen [the broken link was removed] by Paul Graham I recently looked into getting a new car. The Kafkaesque conversation that resulted would have been funny if it were happening to someone else. If only Volkswagen could … Continue reading
Posted in Customer focus, Innovation, IT, Management
Tagged bad customer service, Customer focus, IT, Management
2 Comments
If Tech Companies Made Sudoku
Topic: Management Improvement A fun post as we head into the weekend: If Tech Companies Made Sudoku by Kathy Sierra Frankly, we’re a little baffled that your original design was so… simple. I’m sure we all recognize that our target … Continue reading
Posted in Management, Management Articles, Software Development
Tagged complexity, Customer focus, IT, management, Software Development
6 Comments
Companies in Need of Customer Focus
You should pay ME – 9 Companies That Don’t Get It [the broken link was removed]: I have been having a hell of a time canceling my old web hosting with Burstband. It’s been a few months now and I’ve … Continue reading
The Customer Knows Best?
The Customer Knows Best? Better Think Again by Anthony W. Ulwick It’s important to listen to customers – but not follow their words without skepticism. Ask them to design your next product and you’re likely to miss the mark, suggests … Continue reading
Posted in Customer focus, Deming, Innovation, Management, Management Articles
Tagged critical thinking, Customer focus, Data, evidence based management, organization as a system, variation
Comments Off on The Customer Knows Best?
Dell, Reddit and Customer Focus
Reddit is a site for what’s new and popular on the web (votes by the user community rate web links). That user community is highly skewed toward software engineers who are a bit irreverent (as some of the language in … Continue reading
Posted in Customer focus, IT, Management
Tagged bad customer service, Customer focus, Systems thinking
10 Comments
The Art of Customer Service
The Art of Customer Service [the broken link was removed] by Guy Kawasaki: 4. Don’t point the finger. This is the flip side of taking responsibility. As computer owners we all know that when a program doesn’t work, vendors often … Continue reading
