How to Turn Customer Satisfaction into Profits and Growth [the broken link was removed] by Vincent Grimaldi:
Against all odds, the company has broken the old vicious circle of low salary and high turnover by wrapping all its processes – including recruiting and training (250 hours for first-year front-line associates) – around its customers, by offering opportunities for professional development, and by encouraging personnel to advance within the organization.
Curious Cat Management Improvement Career Center – job opening: Manager – Quality at Ritz Charlton Cancun [the broken link was removed]
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