Customer Focus at the Ritz
Posted on July 13, 2006 Comments (1)
How to Turn Customer Satisfaction into Profits and Growth by Vincent Grimaldi:
Against all odds, the company has broken the old vicious circle of low salary and high turnover by wrapping all its processes – including recruiting and training (250 hours for first-year front-line associates) – around its customers, by offering opportunities for professional development, and by encouraging personnel to advance within the organization.
Curious Cat Management Improvement Career Center – job opening: Manager – Quality at Ritz Charlton Cancun
One Response to “Customer Focus at the Ritz”
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December 6th, 2006 @ 8:32 am
Don MacAskill writes of his great service from Ritz-Carlton and horrible service from Home Depot. Neither result is surprising, see related posts below…