Tag Archives: culture

No Customer Focus

Posted on November 3, 2006 by John Hunter

John Battelle writes the excellent searchblog. A recent post, Rant: The Comcast HD DVR Is Simply, Terribly Awful, provides another example of a company lacking customer focus. See the comments for even more confirmation of the lack of customer focus. … Continue reading →

Posted in Customer focus, Fun, IT, Management | Tagged , , , | 4 Comments

Organization, Systems and Culture

Posted on February 13, 2006 by John Hunter

Organization, Systems and Culture [the broken link was removed] by S. M. Lane, G. J. Garrett, with contributions from R A. Long: Traditional methods of how companies are organized, staffed and managed have become obsolete. The purpose of this paper … Continue reading →

Posted in Management Articles | Tagged , , | Comments Off on Organization, Systems and Culture

Ford and Managing the Supplier Relationship

Posted on October 1, 2005 by John Hunter

Topic: Management Improvement There have a been a number of articles (Ford to slash vendors of key parts [the broken link was removed] – Ford Rethinks Supply Strategy and posts (A “Kinder and Gentler” Lean Supply Base? – Ford Adopts … Continue reading →

Posted in Deming, Management, Manufacturing, Systems thinking | Tagged , , , , , , | 9 Comments