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Category Archives: webcast
United Breaks Guitars
Unfortunately companies like United have created cultures where people take pride in doing their job poorly. And the continued long term customer hostility companies take shows no sign of letting up. My suggestion is to take Southwest or Jet Blue … Continue reading
Posted in Customer focus, Management, webcast
Tagged bad customer service, customer service, management, webcast
2 Comments
The Myth of the Genius Programmer
Nice talk on fear of looking foolish. The speakers discuss the idea that visibility is good. Don’t hide. Make everything visible and the benefit from many people’s ideas. The talk focuses on software development but is true for any work. … Continue reading
Google Innovates Again with Google Wave
Google Wave is a new tool for communication and collaboration on the web, coming later this year. They are developing this as an open access project. The creative team is lead by the creators for Google Maps (brothers Lars and … Continue reading
Posted in Creativity, Customer focus, Google, IT, Management, Process improvement, Software Development, webcast
Tagged Creativity, Google, Innovation, internet, IT, Software Development
1 Comment
Dr. Russell Ackoff Webcast on Systems Thinking
Dr. Ackoff is one of two management thinkers that any manager, that is serious about improving management results in their organization, should study (the other is Dr. Deming). There are plenty of others that are also great resources. From part … Continue reading
Posted in Creativity, Deming, Management, quote, Science, Systems thinking, webcast
Tagged Ackoff, Creativity, quote, Systems thinking, theory of knowledge, webcast
4 Comments
Joel Spolsky Webcast on Creating Social Web Resources
Joel Spolsky webcast on creating Stack Overflow (with the goal of providing answers to professional programmers) using ideas from anthropology. Once again he provides great information. This is particularly interesting for software development but also just a good presentation for … Continue reading
Posted in Customer focus, IT, Software Development, Systems thinking, webcast
Tagged Customer focus, internet, Joel Spolsky, Software Development, usability, webcast
2 Comments
Red Bead Experiment Webcast
Dr. Deming used the red bead experiment to present a view into management practices and his management philosophy. The experiment provides insight into all four aspects of Dr. Deming’s management system: understanding variation, understanding psychology, systems thinking and the theory … Continue reading
Posted in Data, Deming, Education, Management, Performance Appraisal, Psychology, quote, Respect, webcast
Tagged control chart, Data, Deming, Fun, management, management experts, Performance Appraisal, Psychology, Quality tools, training, variation, webcast
3 Comments
ER Checklist
The popular ER TV show highlighted the importance of using checklists in surgery yesterday. Such powerful quality tools, like the checklist, are just waiting to be used. But far too many fail to use these simple improvement tools. And in … Continue reading
Posted in Health care, Quality tools, webcast
Tagged Health care, health care system, lean healthcare, Quality tools, webcast
1 Comment
Applying Disruptive Thinking to the Healthcare Crisis
Update: Sadly MIT delete the video. It is a shame educational institutions lose interest in knowledge just a couple years later. Thankfully we didn’t have to rely on the people deleting web content at universities to keep all the historical … Continue reading
Failure: Honda’s Secret to Success
Related: Honda has Never had Layoffs and has been Profitable Every Year – Inside Honda’s Brain – Curious Cat Engineering Blog
Japan Airlines CEO on CEO Pay
Nice webbast of CNN clip on Japan Airlines CEO cutting his pay to less than that of the pilots. He really seems to understand the company does not exist for him to plunder (unlike so many CEOs in the USA). … Continue reading
