Category Archives: Systems thinking

Hustle and Flow

Posted on June 17, 2008 by John Hunter

There are actually examples of good management by airlines: CEO Flight Attendant – Engineering the Boarding of Airplanes. Here is another one: Hustle & Flow Moving customers from frustration to relief–in a fraction of the time–has been at the root … Continue reading →

Respect for Employees at Southwest Airlines

Posted on June 12, 2008 by John Hunter

“You have to treat your employees like customers” “We’ve never had layoffs,” he told me the day before the annual meeting, sitting on the couch of the single messiest executive office I’ve ever seen. “We could have made more money … Continue reading →

Posted in Customer focus, Deming, Management, Psychology, Respect, Systems thinking | Comments Off

Deming Auto Repair

Posted on May 20, 2008 by John Hunter

Here is an interesting example of an auto repair shop applying Deming’s ideas, AGCO Automotive in Baton Rouge, Louisiana: In this section we hope to present our business philosophy, through a series of articles written by president Louis Altazan. Our … Continue reading →

Posted in Deming, Management, Systems thinking | Tagged cars, Deming, respect for people | 8 Comments

Deming and Performance Appraisal

Posted on April 22, 2008 by John Hunter

Guest post by Ron Kingen (originally posted to the Deming Electronic Network) Several weeks ago someone in the DEN list ask what did Dr. Deming recommend about this issue, well I ask that very question of Dr. Deming back in … Continue reading →

Posted in Deming, Management, Performance Appraisal, Systems thinking | Tagged Deming, guest post, Performance Appraisal | 1 Comment

Pleasing Customers

Posted on March 10, 2008 by John Hunter

Why is 37signals so arrogant? by Don Norman The Brash Boys at 37signals Will Tell You: Keep it Simple, Stupid. Brash is an understatement. I was quoted in the article because of my article arguing that simplicity is highly overrated: … Continue reading →

Posted in Competition, Creativity, Customer focus, Management, Psychology, quote, Software Development, Systems thinking | Tagged complexity, Customer focus, Psychology, Software Development, usability | 2 Comments

Systemic Workplace Experiments

Posted on March 6, 2008 by John Hunter

Workplace Experiments At our company-wide get together last December we decided that 2008 was going to be a year of workplace experiments. Among other things, we discussed how we could make 37signals one of the best places in the world … Continue reading →

Posted in Creativity, Deming, Management, Psychology, Respect, Software Development, Systems thinking | Tagged Deming, Education, experiments, management, Software Development, workplace improvement | 1 Comment

Quotas are Not the Answer

Posted on March 5, 2008 by John Hunter

Rich Sharpe posted to his blog on his recent reading of Dr. Deming – The American Who Taught the Japanese About Quality by Rafael Aguayo in Lean Programming and Dr. Deming. And he posted a response he received from Rafael … Continue reading →

Posted in Books, Deming, Management, Systems thinking | Tagged Deming. targets, Psychology, Systems thinking | Comments Off

Lean Manufacturing Saving Jobs Again

Posted on March 2, 2008 by John Hunter

Lean manufacturing saving jobs Keiper Automotive has slashed more than $2 million in costs and saved 100 jobs from layoff — all by reducing waste. Bob Cook, plant manager at the Scanlan Street auto parts manufacturer, hosted a lean manufacturing … Continue reading →

Posted in Economics, Lean thinking, Management, Systems thinking, UK | Tagged jobs, open access, UK | 1 Comment

Losing Consumers’ Trust

Posted on February 24, 2008 by John Hunter

Last week their was a recall of 143 million pounds of beef in the USA. Lets take a short systemic view at what is going on. The public has an interest in a safe food supply which is difficult to … Continue reading →

Posted in Economics, Management, Psychology, Science, Systems thinking | Tagged Customer focus, export, food, government, health, Psychology, regulation, safety, Systems thinking, trade | 5 Comments

Software Supporting Processes Not the Other Way Around

Posted on February 19, 2008 by John Hunter

Rental Car IT What was funny about that exercise were the looks we got from the no nonsense King of IT: “Of course, we want things to be simple and flexible — why are you bothering to tell us this?” … Continue reading →

Posted in Data, IT, Lean thinking, Management, Software Development, Systems thinking | 10 Comments