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Author Archives: John Hunter
Management Improvement Carnival #103
Jamie Flinchbaugh hosts the Management Improvement Carnival #103 on his blog, highlights include: How do you change a culture? – Obviously a big question and one I spend considerable time on, but LeanRI.org throws in on a challenging and important … Continue reading
Posted in Carnival, Management
Tagged management
Comments Off on Management Improvement Carnival #103
Improving the Recruitment Process
I have thought the recruiting process for hiring staff was very inefficient. I still think it is very inefficient. Not only do companies waste time or resources we also do not do a good job systemically placing the right people … Continue reading
Posted in Career, Management
Tagged Career, hiring, management, managing people, respect for people
3 Comments
Management Improvement Carnival #102
12 Things Good Bosses Believe by Robert I. Sutton – “My success – and that of my people – depends largely on being the master of obvious and mundane things, not on magical, obscure, or breakthrough ideas or methods.” [I … Continue reading
The Illusion of Knowledge
The greatest obstacle to discovery is not ignorance; it is the illusion of knowledge. – Daniel J. Boorstin Great quote on a topic I discussed in, How We Know What We Know. Dr. Deming included the theory of knowledge as … Continue reading
Posted in Deming, Management
Tagged curiouscat, Deming, John Hunter, learning, management, quote, theory of knowledge
4 Comments
Management Blog Posts From June 2006
Management Advice Failures – It is amazing to me how often we accept non-solutions. If someone objects that we have tried that “solution” and it didn’t work they are often shut down with a version of: “don’t be negative” or … Continue reading
Trust Your Staff to Make Decisions
The failure to give your organization the flexibility to serve customers is a big mistake. Many companies make this mistake. Often the basic problem is managers don’t trust that their systems to hire and develop people that will make good … Continue reading
Posted in Customer focus, Management, Respect, Software Development
Tagged airlines, bad customer service, Customer focus, Process improvement, usability
8 Comments
Management Improvement Carnival #101
The management blog carnival is published 3 times a month with select recent management blog posts. Also visit the Curious Cat Management Library for online management improvement articles. Why C level executives don’t engage in lean by Steven Spear – … Continue reading
Posted in Carnival, Management
Tagged Lean thinking, management
Comments Off on Management Improvement Carnival #101
Problems With Student Evaluations as Measures of Teacher Performance
Dr. Deming was, among other things a professor. He found the evaluation of professors by students an unimportant (and often counterproductive measure) – used in some places for awards and performance appraisal. He said for such a measure to be … Continue reading
Posted in Deming, Education, Performance Appraisal, Psychology, Science
Tagged Customer focus, Data, Deming, Education, experiments, Performance Appraisal, Psychology, Science, system thinking
2 Comments
Southwest Not Delta or United
One of the posts highlighted in the last post was one example of how Southwest behaves. It wasn’t a one time thing. It was a common result of the system Southwest has in place where they treat customers like human … Continue reading
Involve IT Staff in Business Process Improvement
I started out basically working on management improvement from the start of my career. My makeup (I am never satisfied and figure things should always be better) along with a few traits, experiences and probably even genes made this a … Continue reading →