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Daily Archives: July 1, 2006
TQM for the Water Business
How dealers can put TQM to work [the broken link was removed] by Brian Cusimano Deming did not like the term TQM. It was not defined, so each person using it meant something different. And the faddish nature of the … Continue reading
Posted in Management, Quality tools
Tagged Management, quality, Quality tools, TQM
Comments Off on TQM for the Water Business
CEO Flight Attendant
Street Smarts: Learning From JetBlue by Norm Brodsky. The Jet Blue CEO works (once a month he estimates) as a flight attendant. He interacts directly with customers in real world situations (not just talking to travel managers in his office). … Continue reading
Posted in Creativity, Customer focus, Deming, Management, quote, Respect, Systems thinking
Tagged Customer focus, gemba, Management, organization as a system
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