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Monthly Archives: April 2006
Airline Quality
The Inmates Are Running The Asylums by Bill Waddell. For instance, I found something called NWA’s [Nortwest Airlines] “Customer First” Customer Service Guide. Incredibly, it includes the statement, “Ensure that you receive a response to your written complaints within 60 … Continue reading
Posted in Customer focus, Management
3 Comments
Most Meetings are Muda
Most Meetings are Muda (Waste) from Got Boondoggle: I will not waste your time and regurgitate all the expert based meeting protocols like following an established agenda, having a meeting plan, taking meeting notes, etc. All these ideas are great … Continue reading
Posted in Lean thinking, Management, Quality tools
Tagged Lean thinking, meetings, Quality tools
4 Comments
Quality Conversation with Gary Convis
Quality Conversation with Gary Convis by Norman Bodek: There are two pillars; one is continuous improvement. You might not call this a human issue exactly, but Toyota’s success rests on the need for all employees, all management, to be looking … Continue reading
Why are you afraid of process?
Why are you afraid of process? by Seth Godin I spend a lot of time railing against organizations and teams that fall in love with process at the expense of innovation. This is not a post about that. It’s about … Continue reading
Posted in Management, Process improvement
1 Comment
Creativity Overflowing
Creativity Overflowing [the broken link was removed] : It was clear that Whirlpool needed to reinvent its corporate culture. To do so, it had to figure out the answers to basic questions that managers everywhere struggle with: How do you … Continue reading
Posted in Creativity, Management Articles
Comments Off on Creativity Overflowing
Using Design of Experiments as a Process Road Map
Using Design of Experiments as a Process Road Map by Davis Balestracci: The current design of experiments (DOE) renaissance seems to favor factorial designs and/or orthogonal arrays as a panacea. In my 25 years as a statistician, my clients have … Continue reading
Posted in Design of Experiments, Management, Process improvement, Statistics
Comments Off on Using Design of Experiments as a Process Road Map
Stop Demotivating Employees
Why Your Employees Are Losing Motivation by David Sirota, Louis A. Mischkind, and Michael Irwin Meltzer from the Harvard Management Update: Most companies have it all wrong. They don’t have to motivate their employees. They have to stop demotivating them. … Continue reading
Posted in Deming, Management, Management Articles, Popular, Psychology
Tagged Management, managing people, Psychology, respect for people
18 Comments
Blogging is Good for You
Blogs ‘essential’ to a good career [the article has been moved behind an expensive paywall and is not even close to worth 1/100th of the cost so I removed the link. I added some links to related content at the … Continue reading
Lean Accounting: What’s It All About?
Lean Accounting: What’s It All About? [the broken link was removed] by Brian H. Maskell and Bruce L. Baggaley: Companies using Lean Accounting have better information for decision-making, have simple and timely reports that are clearly understood by everyone in … Continue reading
Toyota in the US Economy
Some figures on Toyota’s economic impact in the USA. Toyota North American vehicle manufacturing totals: From Toyota’s web site: Toyota Manufacturing in the USA [the broken link was removed]: by 2008, Toyota will have the annual capacity to build 1.81 … Continue reading
Posted in Management, Manufacturing, Toyota Production System (TPS)
Tagged economic data, Toyota
4 Comments
