There are two pillars; one is continuous improvement. You might not call this a human issue exactly, but Toyota’s success rests on the need for all employees, all management, to be looking for and striving for continuous improvement and never being satisfied.
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We believe very strongly in what the Japanese call “genchi genbutsu,” the foundation of Toyota’s engineering strategy, which means “Go, see, confirm and be aware with your own eyes.”
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The other pillar of the Toyota way is respect for people and honesty. If you don’t have respect for people who work for the company, you’’re in the wrong business.