Tag Archives: Software Development

IT Operations as a Competitive Advantage

Posted on October 26, 2007 by John Hunter

Operations is a competitive advantage… (Secret Sauce for Startups!) The example above is the tale of two Web 2.0 startups scaling to 20 systems during their first three months. The first team starts writing software and installing systems as they … Continue reading →

Posted in IT, Management, Software Development | Tagged , , , | 1 Comment

Information Technology and Management

Posted on May 4, 2007 by John Hunter

Dog Eat Dog [the broken link was removed, sadly even MIT can’t manage a website properly and they have broken the link] by Andrew McAfee and Erik Brynjolfsson The CVS experience is a microcosm of a pervasive trend toward using … Continue reading →

Posted in IT, Management | Tagged , , , , , , , | 5 Comments

Metrics and Software Development

Posted on March 27, 2007 by John Hunter

Lean-based Metrics for Agile CM Environments [the broken link was removed] by Brad Appleton, Robert Cowham and Steve Berczuk: Measure Up! Don’t use metrics to measure individuals in a way that compares their performance to others or isolates the value … Continue reading →

Posted in Data, IT, Lean thinking, Management, Management Articles, Software Development, Theory of Constraints | Tagged , , | 5 Comments

Seven Steps to Remarkable Customer Service

Posted on February 20, 2007 by John Hunter

Once again Joel Spolsky spins a great post with, Seven steps to remarkable customer service. Read it. It’s crucial that tech support have access to the development team. This means that you can’t outsource tech support: they have to be … Continue reading →

Posted in Customer focus, Deming, IT, Management, Process improvement, Systems thinking | Tagged , , | 2 Comments

Focus on Quality and…

Posted on January 23, 2007 by John Hunter

Recipe For Success [the broken link was removed]: “Recipe for Success: Focus on Quality, Reduce Work-in-Progress, Balance Capacity against Demand, Prioritize” These four statements really boil down all my management teaching in to four actionable directives that will deliver significant … Continue reading →

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Amazon Innovation

Posted on November 9, 2006 by John Hunter

I believe Amazon uses technology very well. They have done many innovative things. They have been less successful at turning their technology into big profits. But I continue to believe they have a good shot at doing so going forward Continue reading →

Posted in Creativity, Innovation, Management, Popular | Tagged , , , , | 10 Comments

Investing in Six Sigma

Posted on November 5, 2006 by John Hunter

Bank of America: Investing in Six Sigma [the broken link was removed] by Thomas Hoffman: To help the bank’s IT organization align more strategically with its businesses, Desoer has challenged her IT staff to learn more about the bank’s external … Continue reading →

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Dangers of Extrinsic Motivation

Posted on August 10, 2006 by John Hunter

The Econ 101 Management Method by Joel Spolsky. Once again Joel presents interesting ideas very well – past posts referencing Joel. But when you offer people money to do things that they wanted to do, anyway, they suffer from something … Continue reading →

Posted in Data, Deming, Management, Psychology | Tagged , , , , , , , | 5 Comments

If Tech Companies Made Sudoku

Posted on June 9, 2006 by John Hunter

Topic: Management Improvement A fun post as we head into the weekend: If Tech Companies Made Sudoku by Kathy Sierra Frankly, we’re a little baffled that your original design was so… simple. I’m sure we all recognize that our target … Continue reading →

Posted in Management, Management Articles, Software Development | Tagged , , , , | 6 Comments

Lean Software Development

Posted on May 30, 2006 by John Hunter

I have posted on the topic of Lean Software Development previously. Lean Software Development: A Field Guide – the first 3 chapters of this new book are available online [the broken link was removed]. Excellent book that I recommended for … Continue reading →

Posted in Lean thinking, Management, Management Articles, Software Development | Tagged , , , | 2 Comments