Tag Archives: Customer focus

Newspaper Innovation In Kansas

Posted on January 29, 2009 by John Hunter

The newspaper industry is facing challenging times. One success story is the Lawrence Journal-World in Lawrence, Kansas. I first heard about their efforts years ago: Watchful Eyes on Kansas Media Innovations, NPR, 2005 Many media companies hoped that convergence — … Continue reading →

Posted in Creativity, Customer focus, Deming, Innovation, IT | Tagged Creativity, Customer focus, Deming, Innovation, internet, IT | 1 Comment

Lame Move by Google

Posted on November 2, 2008 by John Hunter

Google does great things and makes good decisions most often. However a recent move on their part has ended very lamely. As part of what their 10th anniversary celebration they provided a search of the 2001 index (the oldest index … Continue reading →

Posted in Customer focus, Google, IT | Tagged Creativity, Customer focus, engineering, Google, internet, usability | Comments Off

Don’t Do What Your Users Say

Posted on August 11, 2008 by John Hunter

In, Don’t do what your users say [the broken link was removed], Hanford Lemoore, provides a nice illustration of why customer focus is important but must be done with care. in UI design it’s important to understand that what a … Continue reading →

Posted in Customer focus, Deming, Management, Software Development | Tagged Creativity, Customer focus, Software Development, usability | Comments Off

Google Knows it is a 2.0 World

Posted on June 27, 2008 by John Hunter

You can accomplish a great deal by just talking to people. Google Public Relations: I did not really expect it, but the next day I got a call from Jeffrey Korn at Google California. He explained that he was the … Continue reading →

Posted in Google, Innovation, Management | Tagged Customer focus, Google, Innovation | 1 Comment

Find Joy and Success in Business

Posted on April 21, 2008 by John Hunter

David Heinemeier Hansson Talk [the broken link has been removed] at Startup School 2008 (Paul Graham‘s Y-combinator school). It is helpful to appreciate the importance of some simple ideas. Working on web focused businesses people often get carried away with … Continue reading →

Posted in Customer focus, Deming, Fun, Innovation, IT, Management, Psychology, Respect, Software Development | Tagged Customer focus, Software Development, startup, webcasts | 3 Comments

Pleasing Customers

Posted on March 10, 2008 by John Hunter

Why is 37signals so arrogant? by Don Norman The Brash Boys at 37signals Will Tell You: Keep it Simple, Stupid. Brash is an understatement. I was quoted in the article because of my article arguing that simplicity is highly overrated: … Continue reading →

Posted in Competition, Creativity, Customer focus, Management, Psychology, quote, Software Development, Systems thinking | Tagged complexity, Customer focus, Psychology, Software Development, usability | 2 Comments

Toyota’s Commitment

Posted on March 8, 2008 by John Hunter

From Toyota’s blog, Living Up to Our Commitment We’ve received reports that on a small number of model-year 1995 to 2000 Tacomas, excessive corrosion of the frame has caused perforation of the metal. The reason for this, it appears, is … Continue reading →

Posted in Customer focus, Management, Toyota Production System (TPS) | Tagged blogs, cars, Customer focus, Deming, management, Toyota, Toyota Production System (TPS) | 4 Comments

Customers Get Dissed and Tell

Posted on February 28, 2008 by John Hunter

There are those rare companies where interacting with them is not a dreaded experience: Trader Joe’s, Southwest Airlines, Ritz Carlton, Crutchfield, Cannon, Groovix. There are not many. And even just providing something that just works is seen as a treat. … Continue reading →

Posted in Customer focus, Deming, Management, Psychology | Tagged bad service, blogs, Customer focus, Deming, inspection, internet, overpaid executives, Psychology, Systems thinking | 7 Comments

Losing Consumers’ Trust

Posted on February 24, 2008 by John Hunter

Last week their was a recall of 143 million pounds of beef in the USA. Lets take a short systemic view at what is going on. The public has an interest in a safe food supply which is difficult to … Continue reading →

Posted in Economics, Management, Psychology, Science, Systems thinking | Tagged Customer focus, export, food, government, health, Psychology, regulation, safety, Systems thinking, trade | 5 Comments

Focus on Customers and Employees

Posted on July 5, 2007 by John Hunter

As I have stated I believe it is the purpose of organization to serve many stakeholders (customer, employees, stockholders, community…). Thankfully some companies agree: Compensation at Whole Foods – Starbucks: Respect for Workers – Google: Ten Golden Rules – Amazon … Continue reading →

Posted in Customer focus, Management, Respect, Systems thinking | Tagged Customer focus, leadership, management, managing people, organization as a system, respect for people | 4 Comments