Tag Archives: bad usability

Human Proof Design

Posted on October 6, 2015 by John Hunter

Human proof design is design that prevents people from successful using the item. It is similar to mistake proofing except instead of prevent mistakes it prevents people from using it. When you see human proof design you will often see … Continue reading →

Posted in Creativity, Customer focus | Tagged bad usability, Customer focus, design, Management Articles, mistake-proofing, usability, user experience | Comments Off

Management Blog Posts From June 2005

Posted on June 24, 2008 by John Hunter

Here are the blog posts from 3 years ago this month on the Curious Cat Management Improvement blog: From Mechanistic to Social Systemic Thinking – Targets Distorting the System – Dilbert and Deming. The Dilbert site has learned to take … Continue reading →

Posted in Fun, Management | Tagged bad usability, blogs, management, Performance Appraisal | Comments Off

No Excessive Senior Executive Pay at Toyota

Posted on June 23, 2007 by John Hunter

Toyota Boosts Executives’ Bonuses on Record Earnings (link broken by Bloomberg has been removed – why can’t companies with huge IT budgets follow even basic web usability rules like not breaking urls?): Toyota Motor Corp., the world’s biggest automaker by … Continue reading →

Posted in Deming, Lean thinking, Management, Psychology, Respect, Toyota Production System (TPS) | Tagged bad usability, executive pay, management, respect for people, Toyota | 5 Comments

Information Technology and Management

Posted on May 4, 2007 by John Hunter

Dog Eat Dog [the broken link was removed, sadly even MIT can’t manage a website properly and they have broken the link] by Andrew McAfee and Erik Brynjolfsson The CVS experience is a microcosm of a pervasive trend toward using … Continue reading →

Posted in IT, Management | Tagged bad usability, curiouscat, IT, John Hunter, management, Process improvement, quote, Software Development | 5 Comments

Change Your Name

Posted on December 28, 2006 by John Hunter

Best Buy Asks Man To Change Name [the broken link was removed]: Turns out if your last name is less than three letters, the online sign-up isn’t an option for you. Companies often put up barriers for no reason, then … Continue reading →

Posted in Customer focus, IT, Management, Software Development | Tagged bad customer service, bad usability, IT, management, usability | 6 Comments

Usability Failures

Posted on July 15, 2006 by John Hunter

‘Smart’ phones, stupid punters? A survey* of 15,000 “faulty” devices by mobile data provider WDSGlobal found 63 per cent of the one in seven new phones which are returned have nothing wrong with them. I believe one in seven is … Continue reading →

Posted in Customer focus, IT, Management, Systems thinking | Tagged bad usability, Customer focus, Data, Management, technology, usability | 7 Comments

Planet Kaizen

Posted on December 18, 2005 by John Hunter

Toyota has a section on their web site called Planet Kaizen [the broken link to www.toyota.com/planetkaizen was removed, this is a rare instance where they are doing us a favor by removing this poorly designed application from the internet]: “what … Continue reading →

Posted in IT, Management, Toyota Production System (TPS) | Tagged bad usability, internet, IT, Software Development, Toyota, usability | 1 Comment

BetterProcess Podcasts and Blog

Posted on October 16, 2005 by John Hunter

Edited to correct links – people involved with web content really need to learn that pages must live forever. They broke them again, so I gave up trying to make up for their failure to follow good management processes. BetterProcess … Continue reading →

Posted in Management, webcast | Tagged bad usability | Comments Off