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Category Archives: Systems thinking
Knowledge Management – Management is Prediction
This presentation web video discusses the idea of managing corporate information: Seamless Information Capture and Discovery for Corporate Memory [the broken link was removed]. The video focuses on discussing technical solutions. The most important factor to me, is the value … Continue reading
Posted in Creativity, IT, Quality tools, Systems thinking
5 Comments
Reacting to Product Problems
Previously we posted on recalls at Toyota and Sony. Recently Toyota announced another large recall. Investor’s Business Daily writes on the topic in: The Ups And Downs Of Doing Product Recalls – Japan-Style [the broken link was removed]: Kitayama also … Continue reading
Posted in Deming, Management, Manufacturing, Systems thinking, Toyota Production System (TPS)
Tagged Deming, Manufacturing, problem solving, Systems thinking
Comments Off on Reacting to Product Problems
Think Long Term Act Daily
Great stuff from the DailyKaizen [the broken link was removed]: Over the last three months we have been working to incorporate PDCA discipline into our Model Line planning process. We are quite literally building a new management system in the … Continue reading
Posted in Deming, Management, Process improvement, Systems thinking
Tagged Systems thinking
1 Comment
Performance Appraisals – Is Good Execution the Solution?
Performance review proponents say the way it is done matters most[the broken link was removed] (based on reaction to: Performance appraisals get low marks[the broken link was removed]): Deming, it seems, has many fans. His view of performance reviews? He … Continue reading
Posted in Deming, Performance Appraisal, Systems thinking
Tagged Deming, managing people, Performance Appraisal, Psychology, Systems thinking
3 Comments
In-house Health Clinics
Big Companies Turning To In-house Health Clinics (article removed – poor usability – so link removed) Today a new wave of clinics is opening, driven largely by a motive that was less of a factor in the past: employers’ desires … Continue reading
How to Improve
My management philosophy is guided by the idea of seeking methods that will be most effective.* There are many ways to improve. Good management systems are about seeking systemic adoption of the most effective solutions. What this amounts to is … Continue reading
Ritz Carlton and Home Depot
Don MacAskill writes of his great service from Ritz-Carlton and horrible service from Home Depot. Neither result is surprising, see related posts below… Ritz-Carlton’s motto is “We are ladies and gentlemen serving ladies and gentlemen.” And they actually turn those words into reality… Continue reading
Posted in Customer focus, Management, Systems thinking
Tagged aim, culture, Customer focus, managing people, organization as a system
3 Comments
From Lean Tools to Lean Management
From lean tools to lean management (link broken by site so I removed it) by Jim Womack: Only management by science through constant experimentation to answer questions can produce sustainable improvements in value streams. (Toyota’s A3 is a wonderful management … Continue reading
Posted in Lean thinking, Management, Management Articles, Quality tools, Systems thinking
Comments Off on From Lean Tools to Lean Management
The Lean MBA
Kevin Meyer recaps the ideas of Improving Management Education [the broken link was removed] by M.L. Emiliani in his post – The Lean MBA. I suggest reading his post and the original article. In the Curious Cat Science and Engineering … Continue reading
Sub-Optimize
From the “you call this agile?” department by Joel Spolsky: Yes, context switching is painful. Yes, you need to take into account the costs of context switching when you interrupt someone’s work. But every decision has pros and cons and … Continue reading
Posted in Customer focus, IT, Management, Software Development, Systems thinking
2 Comments
