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Category Archives: Management
iPhone + AT&T = Yikes
What a surprise – lousy customer service from a cell phone company. What a shame that it is no surprise at all. Don’t they have tons of MBAs with 6 figure salaries? They do have a CEO paid over $31 … Continue reading
Posted in Customer focus, Management, Systems thinking
2 Comments
Multi-Tasking: Why Projects Take so Long
From a new, interesting, Theory of Constraint blog by Kevin Fox – Multi-Tasking: Why projects take so long and still go late In many companies the impact of multi-tasking is obscured by the fact that in spite of its prevalence … Continue reading
Posted in Management, Theory of Constraints
3 Comments
TVS Group Director on India – Manufacturing, Economy…
TVS group companies, based in India, have been awarded 5 Deming Prizes. He discusses Deming and quality a bit. He also discusses their experiences in manufacturing in China and the strengths they have found in each country. And he discusses the Indian economy and manufacturing.
Related: Hopeful About India’s Manufacturing Sector – Toyota Chairman Comments on India and Thailand Continue reading
Posted in China, Deming, Economics, India, Management, Manufacturing, webcast
Tagged India, Manufacturing
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Google Exceeded Planned Spending on Personnel
Often people have trouble understanding Dr. Deming’s disapproval of arbitrary numerical targets. What he was trying to prevent is what many see every day, such as managing to quarterly earnings targets. There are several problems with numerical goals but in … Continue reading
Posted in Deming, Google, Investing, Management, Performance Appraisal, Psychology, quote
3 Comments
Gary Hamel on Management Innovation
I have mentioned before that I think Gary Hamel is one of the leading management thinkers on innovation. Here is an interesting interview (via: brisebois blog) with him – Gary Hamel: management innovation Management innovation is innovation in management principles … Continue reading
Posted in Innovation, Management
1 Comment
Management by Walking Around
Management by walking around (MBWA) is based on the concept that a manager needs to actually understand what is really going on – not just view reports in an office. By seeing the actual state of affairs they can better … Continue reading
Posted in IT, Lean thinking, Management
4 Comments
Management Improvement Carnival #15
Please submit your favorite management posts to the carnival. John Kotter on Change Management by Lauchlan Mackinnon – “Kotter therefore suggests an 8-stage process for managing organisational change that addresses each one of these concerns and turns them around to … Continue reading
Posted in Carnival, Management
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The Joy of Work
Comic by Joe Sayers, Wanna play work? A good laugh, but also a reminder of an important idea. We spend much of our life at work: we deserve to have pride in what we do and even enjoy it (shocking … Continue reading
Posted in Career, Deming, Fun, Management, Psychology, Respect
5 Comments
Respect for People – Understanding Psychology
Process improvement tools offer great resources to improve results. Dr. Deming included understanding psychology as one of the 4 areas of his management system. He understood organizations where not machines but systems made up of people. Therefore management needs to … Continue reading
From Lean Tools to Lean Management
From lean tools to lean management [the broken link was removed] by Jim Womack: The attraction of tools is that they can be employed at many points within an organization, often by staff improvement teams or external consultants. Even better, … Continue reading
Posted in Lean thinking, Management, Quality tools
Tagged lean management, Lean thinking, Quality tools, Womack
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