Category Archives: Management Articles

Lean Accounting: What’s It All About?

Lean Accounting: What’s It All About? [the broken link was removed] by Brian H. Maskell and Bruce L. Baggaley: Companies using Lean Accounting have better information for decision-making, have simple and timely reports that are clearly understood by everyone in … Continue reading

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Quality and Costs

Finding the balance between quality and cost [the broken link was removed] by Thomas Nolan Maureen Bisognano One of the steps toward a system for improving value is recognizing that waste removal is an essential component of that system, not … Continue reading

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The World’s Most Innovative Companies

The World’s Most Innovative Companies [the broken link was removed] : Today, innovation is about much more than new products. It is about reinventing business processes and building entirely new markets that meet untapped customer needs. Most important, as the … Continue reading

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Lean Material Handling

Don’t Ignore your Water Spider a great post by Mike Wroblewski: The second night was little better and I quickly evaluated the improvements from the night before. Later that second night, I made more improvements. Each day, I continued the … Continue reading

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The Art of Customer Service

The Art of Customer Service [the broken link was removed] by Guy Kawasaki: 4. Don’t point the finger. This is the flip side of taking responsibility. As computer owners we all know that when a program doesn’t work, vendors often … Continue reading

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Seduce Them With Six Sigma Success

Seduce Them With Success [the broken link was removed – sadly ASQ continues to increase their impeding of the access to material on quality management, in direct conflict with their professed mission] by Jay Arthur: Instead the change agents are … Continue reading

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Lean Thinking Needed

Bank Wire Transfers vs. FedEx Delivery My goal was to give them all the paperwork, ensure I had sufficient funds, and schedule the transfer such that the money arrives in the sellers’ account on a particular date next week. But … Continue reading

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Lean Manufacturing Success

Oshkosh Truck Driven to Succeed [the broken link was removed] by Arlen Boardman: Wuest said this reduced the order-to-delivery time from 12 to 16 weeks to seven days. It made better use of manufacturing space and reduced inventory-holding costs. He … Continue reading

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Indian Deming Prize Winner Expanding

Lucas TVS on Global and Local Expansion Mode A delegation of top officials from leading Japanese industries — mostly comprising Toyota group and its suppliers — had also visited the Lucas TVS’ Chennai plant. The delegation is part of the … Continue reading

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Fear Remains a Toyota Motivator

First, don’t let the title fool you, this is not an indication Toyota is going against Deming’s obligation of management to “Drive out fear and build trust so that everyone can work effectively”. Deming was talking about driving out the … Continue reading

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