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Author Archives: John Hunter
My Willing Worker Award
Here is an image of the employee of the quarter award I received from Bill Scherkenbach. I have received other awards and I don’t think those awards were given with any more understanding of the contributions to results due to … Continue reading
Posted in Data, Management, Performance Appraisal, Psychology, Systems thinking
Tagged awards, blame, Data, Performance Appraisal, Psychology
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20 Most Popular Posts on the Curious Cat Management Blog in 2018
These posts were the most popular posts on the Curious Cat Management Improvement Blog in 2018 (as measured by page views, as recorded by my analytics application). The Toyota Way – Two Pillars (2010) How to Manage What You Can’t … Continue reading
Posted in Management
Tagged blogs, management
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Effective Change Management Strategies and Tactics
ASQ has asked their Influential Voices to respond to the question: What are some recommended strategies or tactics to help achieve successful change management? See my past blog posts as part of the ASQ Influential Voices program (I have participated … Continue reading
Peter Scholtes on Teams and Viewing the Organization as a System
In this presentation Peter Scholtes provides an explanation of teams within the context of understanding an organization of a system: We will not improve our ability to achieve our purpose by empowering people or holding people accountable. I know that … Continue reading
Posted in Deming, Management, Psychology, Respect, Systems thinking, webcast
Tagged blame, curiouscat, Customer focus, management, organization as a system, Peter Scholtes, Psychology, respect for people, teams
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The Best Form of Fire Fighting is None at All
The best form of problem solving is to avoid problems altogether. At the point you have a “fire” in your organizaiton you have to fight it. But it is better to create systems that avoid fires taking hold in the … Continue reading
Posted in Management, Systems thinking
Tagged long term thinking, mistake-proofing, organization as a system, problem solving, Systems thinking
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Good Project Management Practices
I find myself working as a project manager, or a program management consultant more frequently in the last few years. As would be expected by those reading the Curious Cat Management Improvement blog, my project management views are based on … Continue reading
Poorly Stratified Data Leads to Mistakes in Analysis
Stratification can help provide insight into the nature of the real world situation. Determining what is a sensible conclusion to draw and what is not is aided by an understanding of statistics and expert knowledge of the situation the data is drawn from. Continue reading
Posted in Data, Management, Statistics, Systems thinking
Tagged critical thinking, curiouscat, Data, evidence based management, management, Statistics
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Quality of the Entire Customer Experience
There is a difference in the way many organizations are managed today and managing with an understanding of your organization as a system aligned toward customer focused continual improvement. The ability to create great customer experiences is much easier with a management system based on customer focused continual improvement principles than one without. Continue reading
Posted in Customer focus, Management, Psychology
Tagged ASQ Influential Voices, Customer focus, management, Psychology, Quality tools, respect for people, Systems thinking, usability
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The New Age of Robots and What it Means for Jobs
I believe we have reached a turning point in the usefulness and effectiveness of industrial robots. For several decades it was pretty easy to predict wholesale adoption of “the robots will save us” mantra would be followed by failure. I … Continue reading
Posted in Innovation, Management
Tagged Economics, engineering, IT, leadership, management, organization as a system, robots, technology, Toyota
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20 Most Popular Posts on the Curious Cat Management Blog in 2017
These posts were the most popular posts on the Curious Cat Management Improvement Blog in 2017 (as measured by page views, as recorded by my analytics application). Keys to the Effective Use of the PDSA Improvement Cycle (2012) The Toyota … Continue reading
Posted in curiouscat.com
Tagged blogs, leadership, management, Popular
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