How to Accelerate Quality Management Practices
Posted on November 21, 2012 Comments (1)
For world quality month, Paul Borawski selected the topic of accelerating quality for discussion by ASQ’s Influential Voices. He specifically asks: what can we do to accelerate the rate of adoption of quality?
As far as what ASQ can do I have the same thought I have had for 10 years. ASQ can make the articles and reports that members contributed available openly over the internet. ASQ currently greatly restricts the sharing and adoption of quality ideas by placing that content behind paywalls.
I do not support restricting access to material on how to spread the adoption of quality. That is a mistake. It has been a mistake for over a decade and should have been changed long ago. Positive action should be taken to demonstrate the words about promoting the adoption of quality methods are more than just empty words. I have discussed my thoughts on associations and journals failing to adapt to the internet occasionally: ASQ has a long way to go in promoting quality, Science Journal Publishers Stay Stupid, Science Commons: Making Scientific Research Re-useful.
What can quality management professionals do?
I certainly do not believe people should be publishing good quality management content to publishers who hide the content behind paywalls. I would encourage those publishing quality management content to do it in an open manner and not using publications that are closed (paywall, registration wall or any form of a wall restriction the sharing of ideas). Tell the closed publishers you will publish with them once they demonstrate their commitment to open access.
Also continuing to learn and apply the best management ideas are the keys for making a difference. People like Dr. Deming and Dr. Ackoff continued to learn well into their 80s. Their thirst for knowledge and ways to improve drove continually improvement. Following this example will be a great step. And at the same time continue to apply these ideas. There are often lots of challenges to actually getting our organizations to improve. What is needed is more leaders to push for continual improvement.
Organizations often have lots of innertia behind outdated practices. Encouraging the adoption of quality management practices often requires a great deal of effort to get the defenders of the status quo to allow improvement to take place. It takes a great deal of perseverance. The biggest barrier to improvement is innertia.