Jeff Bezos and Root Cause Analysis
Posted on January 28, 2009 Comments (1)
Jeff Bezos and Root Cause Analysis by Pete Abilla
There are several things amazing about this experience:
- Jeff Bezos cared enough about an hourly associate and his family to spend time discussing his situation.
- Jeff properly facilitated the 5-why exercise to arrive at a root cause.
- He involved a large group of stakeholders, demonstrated by example, and arrived at a root cause and he didn’t focus on symptoms of the problem.
- He is the founder and CEO of Amazon.com, yet he got involved in the dirt and sweat of his employees’ situation.
- In that simple moment, he taught all of us to focus on root causes — quickly — not heavily relying on data or overanalysis of the situation, and yet he was spot-on in identifying the root causes of the safety incident.
Using quality tools really works. Lots of people don’t use them. Improving is often not any more difficult than just applying tools that have been used for decades. Improving does not require rocket science. Just do the simple things and you are well on your way to great success. Of the 10 stocks in my original 10 stocks for 10 years post Amazon is one of 4 that are up.
Related: Bezos on Lean Thinking – Amazon Innovation – Bezos Webcast on the Internet Boom – Improvement Tools and Improving Management – Root Cause Analysis – European Blackout is Not “Human Error”
Posted by John Hunter
Categories: Deming, Management, Quality tools, Respect
Tags: Amazon, Bezos, management experts, Quality tools
Categories: Deming, Management, Quality tools, Respect
Tags: Amazon, Bezos, management experts, Quality tools
One Response to “Jeff Bezos and Root Cause Analysis”
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March 28th, 2009 @ 9:30 am
Jeff Bezos, Amazon CEO, is working for a week in Amazon’s Kentucky distribution center. I hope, and based on his past, I believe, that he is going to learn more about how Amazon operates…