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Pausing for reath at fresh & easy (Tesco’s USA stores)
There have been some rumors in the blogosphere and regular press that the stores are not living up to expectations. Tesco denies this but it is hard to tell if this is typical public relations where disappointments are seen as something to deceive the public about, or the truth. Pausing to access and adjust makes all the sense in the world.
In fact it would seem to me to be the preferred method before 50 are in place. However I can see there might be reasons to expand rapidly too. I think if it were up to me I would try to PDSA with fewer stores first, and then expand but I don’t really know the business so…
It is a bit scary that the Fresh and Easy blog references Tony Robbins on continual improvement rather than Deming or Ohno or Womack or someone part of the lean thinking community.
Related: Lean Provision at Tesco - Tesco in the USA - What Innovation Means to Tesco - Lean Retailing - 10 Stocks for 10 Years Update
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September 16th, 2008 at 1:27 pm
Dr. Deming encouraged the use of the Plan-Do-Study-Act cycle to improve. Agile Management encourages a similar mindset - to test out ideas in practice and adapt quickly…