More Bad Customer Service Examples :-(
Posted on August 19, 2007 Comments (2)
It is sad to see so many examples of bad customer service. I wish enough companies would adopt management improvement principles so that at least I could avoid dealing with the others altogether. Here are 2 more bad examples from the Washington post today. Cellphone Contracts – Hard to Get off the Hook
Consumers filed more complaints about cellphones than any other industry for the past three years, according to the Council of Better Business Bureaus; contract issues consistently rank among the top three gripes, along with billing and service problems.
Wouldn’t you love to see what lean thinking passport operations could accomplish (which is really just part of the system that passed the law – one of the numerous failing of the State Department was not adequately explaining the consequences/requirement of the new law? I know I would.
Related: Customer Hostility from Discover Card – Standard Prepaid Cell Phone Policy – Ask Your Customer What They Would Like Improved – What Job Does Your Product Do? – Public Sector Continuous Improvement Site