Web Hosting how to: Save your server and customer when digg/reddit/slashdot effect hits his/her website
One of your customers gets lucky - a huge burst of traffic hits his website. If you don’t do something quickly, your server will go down pretty soon. What’s your call? “Suspend website, of course”. WRONG!
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Instead, consider other ways to solve this problem. I will share one method with you, we were successfully using it when I was working in one web hosting company a year back. It’s a very simple method and takes only a minute to do…
Exactly right. Find ways to provide good service - not excuses to explain bad service. Delighted customers drive business success.
Related: Customer dis-service from Discover Card - What Could we do Better? - Customer Service is Important - What Job Does Your Product Do? - Change Your Name - Dell, Reddit and Customer Focus
