Toyota Management Speech by Gary Convis
Posted on February 2, 2007 Comments (1)
Gary Convis – Management Briefing Seminars
To be a successful automaker or supplier in today’s competitive world, I believe every single person involved in your value chain must fully understand the company’s mission and direction, and execute their roles perfectly to move toward shared goals. As an example, when a potential customer walks into a dealership, they are about to buy the second most expensive product they will ever own.
This is not just a transaction. Everything must be handled with professionalism… to build trust… and ideally establish a relationship with that customer for life. But it goes well beyond dealers. It also extends to suppliers, logistics partners, IT providers, team members in our plants, design engineers, sales and marketing associates, and anyone else responsible for getting our vehicles into the driveways of satisfied customers.
Related: articles by Gary Convis – lean thinking articles – posts on the Toyota Management System
Posted by John Hunter
Categories: Lean thinking, Management, Systems thinking, Toyota Production System (TPS)
Categories: Lean thinking, Management, Systems thinking, Toyota Production System (TPS)
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April 17th, 2008 @ 3:04 pm
Convis comes to Dana after more than four decades spent at Toyota, General Motors Corporation, and Ford Motor Company. He became the first American president of Toyota’s largest plant outside Japan, Toyota Motor Manufacturing, Kentucky…