Curious Cat Management Improvement Blog: Deming, lean thinking, innovation, customer focus, continual improvement, six sigma.
December 10, 2005
Six Sigma Hospitality

The Six Sigma Syndrome by Saurabh Jaggi

Starwood has run over 3000 projects worldwide to date in areas such as productivity, menu re-design, resort concierge, email marketing and launching a worldwide sales initiative. Another of its chain of hotels, The Westin Turnberry resort in Scotland won the IQPC’s 5th Annual European Six-Sigma summit in London in April 2004. It won the European award in the category ‘Design for Six Sigma’ for a reservation project.

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  • A Sedaris: I agree with Sherry T below that it is all about training and maintaining communication. By and large,...
  • Lauren: Just a philosophical view on this if you like, as the last sentence really struck a chord with me. “One...
  • Zack Katz: Having a wiki open to your business is a great idea. One of the obstacles to team building / team training...
  • Anonymous: Adding capacity is not the solution, at least in areas that are already densly populated. In Hawaii, for...
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  • Anonymous: Great post very informative. I wish United States would look at other Countries health care systems...

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