Tag Archives: respect for people

The Importance of Management Improvement

If organizations just adopt management improvement practices I firmly believe customer service, financial performance and employee satisfaction could be improved. This was a big part of the reason I started to use the internet to share management improvement ideas back … Continue reading

Posted in Career, curiouscat.com, Deming, Management, Psychology, Respect, Statistics | Tagged , , , , | 11 Comments

Respect for People – Understanding Psychology

Process improvement tools offer great resources to improve results. Dr. Deming included understanding psychology as one of the 4 areas of his management system. He understood organizations where not machines but systems made up of people. Therefore management needs to … Continue reading

Posted in Management, Process improvement, Psychology, Respect | Tagged , , , , , , | 6 Comments

Focus on Customers and Employees

As I have stated I believe it is the purpose of organization to serve many stakeholders (customer, employees, stockholders, community…). Thankfully some companies agree: Compensation at Whole Foods – Starbucks: Respect for Workers – Google: Ten Golden Rules – Amazon … Continue reading

Posted in Customer focus, Management, Respect, Systems thinking | Tagged , , , , , | 4 Comments

No Excessive Senior Executive Pay at Toyota

Toyota Boosts Executives’ Bonuses on Record Earnings (link broken by Bloomberg has been removed – why can’t companies with huge IT budgets follow even basic web usability rules like not breaking urls?): Toyota Motor Corp., the world’s biggest automaker by … Continue reading

Posted in Deming, Lean thinking, Management, Psychology, Respect, Toyota Production System (TPS) | Tagged , , , , | 5 Comments

People are Our Most Important Asset

One of the beliefs I try and get the organizations I work for to adopt is to truly value excellent people. The costs are challenges of hiring great people, to me, makes it critical to do what you can to … Continue reading

Posted in Creativity, Deming, Management, Performance Appraisal, Psychology, Respect | Tagged , , , , , , , | 9 Comments

Tilting at Ludicrous CEO Pay

I continue to tilt at the robber barron CEO pay packages. Hopefully, at some point, the people approving these obscene pay packages can be shamed into stopping or replaced by people with some sense of decency. I was taught in … Continue reading

Posted in Deming, Economics, Management, Performance Appraisal, Psychology, Respect, Systems thinking | Tagged , , , , , , | 10 Comments

Bad Management Results in Layoffs

In response to Is Laying People off Really Anti-Lean? [the broken link was removed]: Let’s say you, a Lean enthusiast, are named CEO of a mid sized manufacturing company. Let’s also assume your market has turned down and the constraint … Continue reading

Posted in Deming, Lean thinking, Management, Popular, quote, Respect, Toyota Production System (TPS) | Tagged , , , | 18 Comments

Best Buy Rethinks the Time Clock

Best Buy Rethinks the Time Clock [the broken link was removed]: With a classic flextime structure, workers arrange their schedules with their boss in advance. But under a program called Rowe, for “results-only work environment,” the boss has no say … Continue reading

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Starbucks: Respect for Workers and Health Care

Starbucks Corp. CEO Howard Schultz interview on Marketplace [the broken link was removed] I grew up in Brooklyn, New York. I guess it’s been well documented, many times, in federally subsidized housing known as the projects. My dad never made … Continue reading

Posted in Deming, Economics, Health care, Management, Respect, webcast | Tagged , , | 2 Comments

Righter Performance Appraisal

Speaking of “doing the wrong things righter” Microsoft has eliminated forced rankings in performance appraisal: to do performance appraisals righter. Microsoft exec puts her stamp on human resources: The forced curve was company policy. And it climbed up a list … Continue reading

Posted in Data, Management, Performance Appraisal, Psychology, Systems thinking | Tagged , , , , | 1 Comment