Tag Archives: management

Peter Scholtes on Teams and Viewing the Organization as a System

In this presentation Peter Scholtes provides an explanation of teams within the context of understanding an organization of a system: We will not improve our ability to achieve our purpose by empowering people or holding people accountable. I know that … Continue reading

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Poorly Stratified Data Leads to Mistakes in Analysis

Stratification can help provide insight into the nature of the real world situation. Determining what is a sensible conclusion to draw and what is not is aided by an understanding of statistics and expert knowledge of the situation the data is drawn from. Continue reading

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Quality of the Entire Customer Experience

There is a difference in the way many organizations are managed today and managing with an understanding of your organization as a system aligned toward customer focused continual improvement. The ability to create great customer experiences is much easier with a management system based on customer focused continual improvement principles than one without. Continue reading

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The New Age of Robots and What it Means for Jobs

I believe we have reached a turning point in the usefulness and effectiveness of industrial robots. For several decades it was pretty easy to predict wholesale adoption of “the robots will save us” mantra would be followed by failure. I … Continue reading

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20 Most Popular Posts on the Curious Cat Management Blog in 2017

These posts were the most popular posts on the Curious Cat Management Improvement Blog in 2017 (as measured by page views, as recorded by my analytics application). Keys to the Effective Use of the PDSA Improvement Cycle (2012) The Toyota … Continue reading

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Advice for Managers Who are Just Starting Out

I was interviewed by Vidal Graupera for his Managers Club blog, excerpts from that interview: What are the biggest challenges you face? Convincing organizations to adopt better management methods. People are very attached to historical ways of managing. While it … Continue reading

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RSS feed for Management Improvement Blog Posts

I have created a RSS feed for select blog posts from the start of the Curious Cat Management Improvement blog in 2004 (as well as other posts I have made on management improvement on other blogs). Subscribe to the John Hunter management improvement RSS feed. Doing so will add a post each day to your RSS feed reader from my past blog post. Of course, the normal RSS feed for this blog will continue to provide access to the new blog posts I publish. Continue reading

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Looking in the Mirror at Customer Focus

Most organizations say they are focused on meeting and exceeding customer needs. But, as a customer, this often isn’t what I experience. Delighting customers is critical to long term business success. Satisfied customers will remain your customers until they see … Continue reading

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20 Most Popular Posts on the Curious Cat Management Blog in 2016

These posts were the most popular posts on the Curious Cat Management Improvement Blog in 2016 (as measured by page views, as recorded by my analytics application). Toyota Post Record Profit: Splits $15 million in Pay and Bonus for top … Continue reading

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Podcast: Building Organizational Capability

The Software Process and Measurement Cast 420 features an interview with me, by Thomas Cagley, on Building Organizational Capability (download podcast). John Hunter in the podcast: Changing how organizations are managed makes a huge difference in people’s lives, not all … Continue reading

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