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Category Archives: Systems thinking
Managing to Test Result Instead of Customer Value
Computer hardware and software creators use benchmarks as one tool to compare the performance of alternative products. At times this can be very useful. You can learn what software of hardware is faster and that may be a very valuable … Continue reading
Posted in Creativity, IT, Management, Software Development, Systems thinking
Tagged Creativity, Data, programming, Software Development, Systems thinking, targets
7 Comments
How ‘Buy American’ Can Hurt U.S. Firms
How ‘Buy American’ Can Hurt U.S. Firms Canadian communities angered by perceived American chauvinism have started a Buy Canadian campaign to exclude U.S. bidders from municipal contracts. “If that sticks, well, there goes 25% of my business,” said Mr. Pokorsky. … Continue reading
Posted in Competition, Economics, Lean thinking, Systems thinking
Tagged Economics, Manufacturing, Public Sector, Systems thinking, Wisconsin
2 Comments
An Introduction to Deming’s Management Ideas by Peter Scholtes (webcast)
An Introduction to Deming’s Management Teaching and Philosophy by Peter Scholtes – webcast from the Annual W. Edwards Deming Institute conference in Madison, Wisconsin, November 9th, 2008. My previous post on this speech: 6 Leadership Competencies. Next month, the Annual … Continue reading
Posted in Creativity, curiouscat.com, Deming, Education, Innovation, Lean thinking, Management, Performance Appraisal, Popular, Process improvement, Psychology, quote, Respect, Science, Systems thinking, webcast
Tagged curiouscat, Deming, Innovation, management, management webcast, Performance Appraisal, Peter Scholtes, Popular, quote, respect for people, Systems thinking, webcast
4 Comments
The Best Leadership Is Good Management
The Best Leadership Is Good Management [the broken link has been removed] by Henry Mintzberg Let me suggest that you should, because what we’ve been calling a financial crisis is actually one of management. Corporate America has had too much … Continue reading
Posted in Management, Management Articles, Systems thinking
Tagged Books, leadership, management, management experts, Systems thinking
7 Comments
Blame the Road – Not the Person
The system is responsible for 90, 92, 94, 97% of problems – W. Edwards Deming. Fix the system, don’t blame the people. When you seek system fixes you approach situations differently than if you search for people to blame. By … Continue reading
Posted in Creativity, Data, Deming, Economics, Health care, Management, Systems thinking
Tagged Creativity, Deming, Economics, Health care, health care system, Innovation, Systems thinking
5 Comments
When Performance-related Pay Backfires
When Economic Incentives Backfire by Samuel Bowles, Sante Fe Institute Dozens of recent experiments show that rewarding self-interest with Economic incentives can backfire when they undermine what Adam Smith called “the moral sentiments.” Punished by Rewards, by Alfie Kohn, is … Continue reading
Akio Toyoda’s Message Shows Real Leadership
Speech by Akio Toyoda Since the birth of Toyota, the company’s philosophy has always been to “contribute to society.” … “Contributing to society” at Toyota means two things. First, it means, “to manufacture automobiles that meet the needs of society … Continue reading
Zappos and Amazon Sitting in a Tree…
Amazon is acquiring the unique company – Zappos: we have written about Zappos previously: Paying New Employees to Quit. Jeff Bezos uses the webcast above to talk to the employees of Zappos. Excellent job. The letter from Tony Hsieh, the … Continue reading
Posted in Creativity, Customer focus, Deming, Fun, Innovation, Investing, Management, Respect, Systems thinking
Tagged Amazon, Bezos, Customer focus, customer service, Innovation, Investing, long term thinking, respect for people
7 Comments
Peter Scholtes
Peter Scholtes died peacefully this morning [11 July 2009] in Madison, Wisconsin. His family was with him. My father wrote about the First Street Garage project in W. Edwards Deming’s Out of the Crisis (pages 245-247). Peter (who was working … Continue reading
Posted in Deming, Management, quote, Systems thinking
Tagged Bill Hunter, Deming, John Hunter, Madison, management, Peter Scholtes
34 Comments
Narcissistic Cadre of Senior Executives
In yet another voice against the looting mentality of the current crop of executives Chris Bones, dean of Henley Business School writes a A crisis of confidence? This has resulted in the creation of a narcissistic cadre of senior executives … Continue reading →