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Category Archives: Management
Poor Service – Industry Standard?
More Trouble Canceling HP Orders by Bob Sutton: I wrote a post a couple months ago about how difficult it was to cancel an order I had JUST made for an HP computer, and how when I complained on the … Continue reading
Posted in Customer focus, Management
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Holding Improvement Gains
The Hard Part: Holding Improvement Gains [the broken link was removed] by Ron Snee The long term goal should be to combine all improvement initiatives into an overall improvement system and create the management framework to sustain that system. Thus, … Continue reading
Posted in Management, Process improvement
Tagged culture, Psychology
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Interview with Toyota President
Very interesting interview with Katsuaki Watanabe – Toyota President seeks growth without major quality problems: For the North American-exclusive models, we would like to localize as much as possible the r&d activities, like factory, production engineering and production preparation. We … Continue reading
Posted in Management, Toyota Production System (TPS)
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Why Extrinsic Motivation Fails
Why Motivation by Pizza Doesn’t Work This completely changes the role of the manager as motivator. Rather than being the source of motivation (kind of a ludicrous idea in itself), the manager must help employees to find their own intrinsic … Continue reading
Posted in Deming, Management, Psychology, Respect
Tagged extrinsic motivation, management, managing people, motivation, Psychology
5 Comments
How to Prevent Innovation
Top ten tips for preventing innovation give some great ideas many companies are already doing but you may find some your company hasn’t mastered 🙂 For example: Make performance reviews easy. Create some easy-to-measure metrics (like # of sick-days taken, … Continue reading
Posted in Creativity, Innovation, Management, Performance Appraisal
Tagged Innovation, Performance Appraisal
1 Comment
Starbucks: Respect for Workers and Health Care
Starbucks Corp. CEO Howard Schultz interview on Marketplace [the broken link was removed] I grew up in Brooklyn, New York. I guess it’s been well documented, many times, in federally subsidized housing known as the projects. My dad never made … Continue reading
Posted in Deming, Economics, Health care, Management, Respect
Tagged health care system, management, respect for people
2 Comments
Workplace Management by Taiichi Ohno
Workplace Management [the broken link was removed] by Taiichi Ohno, translated by Jon Miller. This classic work by the founding father of the Toyota Production System returns to print in a new translation. Ohno delivers timeless lessons on how to … Continue reading
Posted in Books, Lean thinking, Management
Tagged Books, Lean thinking, management history, Taiichi Ohno, Toyota Production System (TPS)
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How to Improve
My management philosophy is guided by the idea of seeking methods that will be most effective.* There are many ways to improve. Good management systems are about seeking systemic adoption of the most effective solutions. What this amounts to is … Continue reading
Management Improvement Carnival #1
There have been a number of great post recently about management improvement: Amazon’s Long Public Haul by Kevin Meyer – “Amazon has now been around a while and has a loyal following. Their culture is apparently deep, at least for … Continue reading
Posted in Carnival, Customer focus, Innovation, Lean thinking, Management
5 Comments
Ritz Carlton and Home Depot
Don MacAskill writes of his great service from Ritz-Carlton and horrible service from Home Depot. Neither result is surprising, see related posts below… Ritz-Carlton’s motto is “We are ladies and gentlemen serving ladies and gentlemen.” And they actually turn those words into reality… Continue reading
Posted in Customer focus, Management, Systems thinking
Tagged aim, culture, Customer focus, managing people, organization as a system
3 Comments
