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Category Archives: Management
Louisville Slugger – Deming Practices
In 2004 I was part of a group to put together a 2 1/2 Day seminar for the Deming Institute (recent seminar in Michigan). We held that meeting at the Louisville Slugger plant (see photo). It was a great experience. … Continue reading
Kaizen
Great post – Do Kaizen Like Toyota [the broken link was removed]: Standardize how you solve problems… This is where following a standardized approach to problem solving based on the scientific method can help keep your kaizen efforts on track. … Continue reading
Posted in Lean thinking, Management, Quality tools
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Rethinking the Social Responsibility of Business
Rethinking the Social Responsibility of Business, a debate on the correct focus of business: Not that we’re only concerned with customers. At Whole Foods, we measure our success by how much value we can create for all six of our … Continue reading
Posted in Deming, Economics, Management, Systems thinking
1 Comment
Craigslist’s Ongoing Success Story
Craigslist is a great web site focused largely on local connections and local ads (jobs, housing, classifieds…). It is in top 10 sites for the amount of traffic and a total staff of 24 people. eBay bought 25% of the … Continue reading
Posted in Creativity, Customer focus, Innovation, IT, Management
Tagged Customer focus
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Management Improvement Carnival #11
Please submit your favorite management posts to the carnival. Deming Point 2 – Adopt a philosophy of cooperation where everyone wins and teach it to everyone by Josh Nankivel – “The win-win environment spearheaded by the project manager and sponsor … Continue reading
Posted in Carnival, Management
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Google Customer Service
Google and Ice: A service story: “Ice.com has been very vocal with its criticism. It’s a classic case of a dissatisfied customer. So from a PR dimension this was a problem for Google.” … “We got a call from Google … Continue reading
Posted in Customer focus, Google, Management
1 Comment
Keeping Track of Improvement Opportunities
The Priority Trap [the broken link was removed – long term reliability of the web page links isn’t a priority I guess] by Dan Markovitz makes some good points: But if it’s not important enough to make the short list, … Continue reading
Predicting Improves Learning
The Power of Prediction by Jared Spool: By asking these questions up front, we give the team members something to focus on. When a participant gets stuck somewhere they predicted, it stands out. They can take pleasure in knowing they … Continue reading
Posted in Deming, Management, Psychology, Software Development
Tagged learning, Psychology
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Be Careful What You Measure
Be Careful What You Measure by Mike Wroblewski: Although this recalculation of productivity had a positive affect, it is not what I would consider a triumph. Ongoing efforts are still required to truly increase productivity, so it’s back to gemba. … Continue reading
Posted in Data, Deming, Management, Process improvement, Psychology
Tagged Data, organization as a system, Psychology
6 Comments
ASQ Deming Medal to Peter Scholtes
I am happy that the ASQ Deming Medal was presented to Peter R. Scholtes: for his efforts to inspire others to transform organizations by helping managers understand how successful leadership of people requires an understanding of the interdependencies among knowledge … Continue reading
