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Category Archives: IT
Interview with Mary Poppendieck
Lean for Software: Interview with Mary Poppendieck: We start by asking people to draw a Value Stream Map. You start with a customer problem-need request, and you go to where that request is filled. So, you put on “customer glasses”, … Continue reading
Posted in Books, IT, Lean thinking, Management, Software Development
1 Comment
Seven Steps to Remarkable Customer Service
Once again Joel Spolsky spins a great post with, Seven steps to remarkable customer service. Read it. It’s crucial that tech support have access to the development team. This means that you can’t outsource tech support: they have to be … Continue reading
Posted in Customer focus, Deming, IT, Management, Process improvement, Systems thinking
Tagged customer service, Deming, Software Development
2 Comments
Kaizen Online
Kaizen, That Continuous Improvement Strategy, Finds Its Ideal Environment by Hal R. Varian Kaizen doesn’t just mean a business should keep trying new things. Rather, it refers to a disciplined process of systematic exploration, controlled experimentation and then painstaking adoption … Continue reading
Posted in IT, Management, Management Articles, Software Development
1 Comment
Toyota’s Nick Dieltiens Discussing Lean Ideas
Another YouTube video on Toyota Management (produced by a software vendor selling to Toyota Europe): Toyota’s Nick Dieltiens Discussing Lean Techniques. He is responsible for strategic planing for Lexus Europe and was previously for the lean operations office for Toyota … Continue reading
Posted in IT, Lean thinking, webcast
Comments Off on Toyota’s Nick Dieltiens Discussing Lean Ideas
Knowledge Management – Management is Prediction
This presentation web video discusses the idea of managing corporate information: Seamless Information Capture and Discovery for Corporate Memory [the broken link was removed]. The video focuses on discussing technical solutions. The most important factor to me, is the value … Continue reading
Posted in Creativity, IT, Quality tools, Systems thinking
5 Comments
Management Improvement Carnival #3
More links to interesting management improvement blog posts. Lean IT – what comes first, technology or waste reduction? by Kent Blumberg – “rather than pushing technology on people and processes (the traditional top-down approach), Toyota looks to the people and … Continue reading
Posted in Books, Carnival, IT, Management
2 Comments
Innovation Examples
Two examples from 37signals: first, Pioneer Theater. Good idea. I am stretching to call it innovation, today, maybe 5 years ago it was. Today I think any reasonably sized theater should have something like this in place. The interface is … Continue reading
Interviewing and Hiring Programmers
Interviewing and Hiring by Tom Van Vleck “Let’s take a break from talking to people. Why don’t you have a seat in this empty office, and write a small program. Use any language you want to. The program can do … Continue reading
Posted in Career, IT, Management, Software Development
4 Comments
How Do You Run a Business Without Managers
Ask the CHO: How do you run a business without managers It seems that a lot of the problems seem to come from low to middle management and as someone who is looking to start my own software company I … Continue reading
Posted in Innovation, IT, Management
1 Comment
Competing On The Basis Of Speed
Competing On The Basis Of Speed (webcast) [the broken link was removed] by Mary Poppendieck discussing complexity, queuing theory, and constant innovation. Google posts presentations given at the Googleplex (including this one). In this one, Mary presents lean ideas as … Continue reading
Posted in Google, IT, Lean thinking, Management, Software Development, webcast
1 Comment
