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Author Archives: John Hunter
Customer Friendly Terms of Use Language
The Aviary web site provides a very nice example of customer focus. They provide the legalese version of the terms of use and then explain what this actually mean in is simple terms. Good job. Legalese example 2. SITE CONTENT. … Continue reading
Posted in Customer focus, Psychology
Tagged Customer focus, internet, usability
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NCAA Basketball Challenge 2009
Once again I have created a group on the ESPN NCAA Basketball Tournament Challenge for curiouscat college basketball fans. To participate, go to the curiouscat ESPN group and make your picks. I also created a second challenge, using Sportsline, that … Continue reading
Posted in Fun
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USA Spent $2.2 Trillion or $7,421 Per Person on Health Care in 2007
Health spending in the United States grew 6.1 percent in 2007, to $2.2 trillion or $7,421 per person. For comparison the total GDP per person in China is $6,100. This continues the trend of health care spending taking an every … Continue reading
Posted in Deming, Economics, Health care
Tagged economic data, Economics, Health care
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ER Checklist
The popular ER TV show highlighted the importance of using checklists in surgery yesterday. Such powerful quality tools, like the checklist, are just waiting to be used. But far too many fail to use these simple improvement tools. And in … Continue reading
Posted in Health care, Quality tools, webcast
Tagged Health care, health care system, lean healthcare, Quality tools, webcast
1 Comment
Management Improvement Carnival #57
Submit suggestions for the management improvement carnival. Also see the management Reddit (what is this Reddit thing?). 20 cynical project management tips by Michael Krigsman – “Projects with realistic budgets and timetables don’t get approved… If you don’t know where … Continue reading
Community Banks Ask Why They Must Pay for Wall Street Greed
Minnesota Bank Asks Why It Pays for Wall Street Greed TCF is among more than 8,300 banks and lenders insured by the FDIC facing increased fees and a one-time “emergency” charge designed to raise $27 billion this year for the … Continue reading
Friday Fun: Correlation
From the excellent xkcd comic. Related: Correlation is Not Causation – Does the Data Deluge Make the Scientific Method Obsolete? – Understanding Data – Theory of Knowledge – What Makes Scientists Different 🙂 – Dangers of Forgetting the Proxy Nature … Continue reading
Posted in Data, Fun, Science, Statistics
Tagged Data, Fun, Statistics
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Management Improvement Carnival #56
Submit suggestions for the management improvement carnival. Can you Buy a Silicon Valley? Maybe. by Paul Graham – “For the price of a football stadium, any town that was decent to live in could make itself one of the biggest … Continue reading
Warren Buffett’s Letter to Shareholders 2009
Warren Buffett published his letter to shareholders yesterday. As usual, it is of great interest to anyone interested in the economic, investing and management ideas. In 1995, MidAmerican became the major provider of electricity in Iowa. By judicious planning and … Continue reading
Posted in Deming, Economics, Investing, Management, Respect
Tagged Investing, managers, respect for people
2 Comments
Harvard’s Masters of the Apocalypse
This article makes some good points, even if it is a bit sensationalist, and intentionally so: Harvard’s masters of the apocalypse by Philip Delves Broughton Business schools have shown a remarkable ability to miss the economic catastrophes unfolding before their … Continue reading →