Author Archives: John Hunter

Undercover Boss – Will They Really Change?

Posted on January 11, 2010 by John Hunter

[removed video that is no longer available] I am skeptical that this reality show (Undercover Boss) will actually do any good but the webclip looks fun. It will premier right after the Super Bowl on CBS. The concept, if done … Continue reading →

Posted in Creativity, Management, Psychology, quote, Respect | Tagged management, quote, respect for people, webcast | 7 Comments

2009 Curious Cat Management Blog Carnival

Posted on January 9, 2010 by John Hunter

10 management blogs are participating in the 2009 Management Blog Carnival. Be sure to check out all the great posts. Here we are looking at some exceptional posts on the , Training Within Industry and Making IT Clear. The quotes … Continue reading →

Posted in Carnival, Management | Tagged blogs, Carnival, management | 3 Comments

Lean Manufacturing Simulation (webcast)

Posted on January 6, 2010 by John Hunter

This webcast, from the MIT Open Courseware initiative, shows a simulation (with legos). And in doing so explores the advantages of lean manufacturing methods. Related: Red Bead Experiment Webcast – one-piece flow – Applied Quality Engineering Education – The Lean … Continue reading →

Posted in Education, Lean thinking, webcast | Tagged Education, lean manufacturing, management webcast, webcasts | 1 Comment

2009 Annual Management Blog Review Part 2

Posted on January 4, 2010 by John Hunter

The 2009 annual management improvement blog carnival continues with more bloggers posting highlights from some of their favorite management blogs (see 2009 Annual Management Blog Review Part 1). Kevin Meyer looked back through the posts from TimeBack Management, Lean Six … Continue reading →

Posted in Management | Tagged blogs, lean manufacturing, management | Comments Off

Worse Hotel Service the More You Pay

Posted on January 2, 2010 by John Hunter

The more you pay for your hotel room the more likely they will charge to provide decent WiFi in your room. Whether a company tries to rip you off with exorbitant prices, or lousy service, is just a function of … Continue reading →

Posted in Customer focus, Deming, Lean thinking, Management | Tagged bad customer service, bad management, Customer focus, management | 4 Comments

2009 Annual Management Blog Review Part 1

Posted on December 30, 2009 by John Hunter

The 2009 annual management improvement blog review is underway. Jamie Flinchbaugh found excellent posts from In Pursuit of Elegance, Shmula blog and Got Boondoggle? Those posts include: The Art of Symmetry: Fractals and the Mandelbrot by Matthew May Respect for … Continue reading →

Posted in Carnival, Management | Tagged blogs, Carnival, management | 2 Comments

Systemic Health Care Failure: Small Business Coverage

Posted on December 27, 2009 by John Hunter

There are many significant problems with the medical care system in the USA. It makes sense that a system that costs over 50% more than other countries and has no better outcomes, from all that extra spending, suffers from many … Continue reading →

Posted in Economics, Health care, Innovation, Systems thinking | Tagged Economics, health care system | 2 Comments

Soren Bisgaard

Posted on December 22, 2009 by John Hunter

Soren Bisgaard died earlier this month of cancer. Soren was a student of my father’s who shared the commitment to making a difference in people’s lives by using applied statistics properly. I know this seem odd to many (I tried … Continue reading →

Posted in Psychology, Six sigma, Statistics | Tagged commentary, John Hunter, Madison, Six sigma, SPC, Statistics, William Hunter | 4 Comments

2009 Annual Management Blog Review

Posted on December 21, 2009 by John Hunter

Over the next 2 weeks several management blogs will be posting their contributions to the 2009 year in review of management blogs. Posts will highlight some of the best posts on other management blogs in the last year. The home … Continue reading →

Posted in Carnival, Management | Tagged blogs, Carnival | Comments Off

Video Overview of the PDSA Cycle

Posted on December 20, 2009 by John Hunter

Robert Lloyd, PhD From the IHI Open School‘s, presents a nice overview of the PDSA Cycle (plan-do-study-act). The webcast includes an example of using PDSA to improve the discharge process for a hospital. As I have said many times the … Continue reading →

Posted in Deming, Health care, Management, Process improvement, Quality tools, Science, webcast | Tagged Deming, Health care, management webcast, Process improvement, Quality tools | 2 Comments