Early in my career, I had a supervisor ask me why I wasn’t working. I was away from my desk – not reading, not typing on my keyboard, not talking on the phone, not in a meeting, staring off into space, apparently just wasting time. I explained that I was thinking.
The busier we are, the more productive we are. Or so many managers think. It can be tempting to cram your days full of activity to show how hard-working and vital you are. Finding time to think is hard enough; maxing out your capacity makes it next to impossible. Everyone agrees taking time to think is wise. But I have rarely seen managers make it a priority. Managers will say they value it, but they cram schedules so full that they canâ€™t really spend time thinking. Result: people are busy just being busy.
I never forgot that early lesson when I became a manager of a software development team. Software programmers seem to understand the importance of thinking. One of the secrets to successful programming is that it takes deep, uninterrupted thought.
My main focus when managing my software development team was to let the team be. My most important task was to ensure that the developers had a clear vision of our business aims, what the priorities were, then get out of the way and give people uninterrupted time to do their work.
Most of what I needed to do simply required listening, observing, thinking, and sometimes deciding. Action wasnâ€™t high on the list. My goal was to intervene as little as possible, and then only when doing so would optimize the whole system.
I wanted to make sure the developers had an environment that allowed them to succeed: the resources they needed, the time they needed, coaching when they needed it, freedom from unreasonable demands, the opportunity to take risks, and protection when something didnâ€™t work.
Still, I stepped in more than I wanted to. Iâ€™m still learning. And by managing even less, I know Iâ€™ll become more effective.
Act less, and act well when you do. Youâ€™ll make things better for everyone.
My new book, Management Matters, is available now. The book builds on the topics I have written about on this blog the last 8 years.