Daily Archives: February 28, 2008

Customers Get Dissed and Tell

Posted on February 28, 2008 by John Hunter

There are those rare companies where interacting with them is not a dreaded experience: Trader Joe’s, Southwest Airlines, Ritz Carlton, Crutchfield, Cannon, Groovix. There are not many. And even just providing something that just works is seen as a treat. … Continue reading →

Posted in Customer focus, Deming, Management, Psychology | Tagged , , , , , , , , | 7 Comments