Daily Archives: August 21, 2007

Google Video Customer Service

Google Video sold digital videos that were controlled by Digital Rights Management DRM (so the purchaser didn’t buy something they bought the right to view the digital media according to a set of constraints. I, and many others find these … Continue reading

Posted in Customer focus, Google, IT, Management | 1 Comment

Improvement Tools and Improving Management

Tools are just tools [the broken link has been removed] by Lee Fried We have begun to shift away from a tool driven approach to one more centered on improving our management systems. This makes the work far more difficult, … Continue reading

Posted in Deming, Education, Lean thinking, Management, Quality tools, Systems thinking | Tagged , | 1 Comment