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Daily Archives: December 28, 2006
Change Your Name
Best Buy Asks Man To Change Name [the broken link was removed]: Turns out if your last name is less than three letters, the online sign-up isn’t an option for you. Companies often put up barriers for no reason, then … Continue reading
Posted in Customer focus, IT, Management, Software Development
Tagged bad customer service, bad usability, IT, management, usability
6 Comments
Customer Un-focus
Counties caught in conundrum: getting Amish to take food stamps [the broken link was removed] by John Horton Accepting public assistance is verboten within the Amish culture. It simply is not done. But Taylor is under orders to at least … Continue reading
Posted in Customer focus, Data, Management, Public Sector
Tagged Customer focus, Data, in-process measures, Public Sector
2 Comments
