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Daily Archives: July 13, 2006
Customer Focus at the Ritz
How to Turn Customer Satisfaction into Profits and Growth [the broken link was removed] by Vincent Grimaldi: Against all odds, the company has broken the old vicious circle of low salary and high turnover by wrapping all its processes – … Continue reading
The Exciting Life of Industrial Statisticians
Never a Dull Day: The Life of an Industrial Statistician by Gerry Hahn. Gerry Hahn was one of the great applied statisticians of the last 50 years, working at GE for over 45 years. Six sigma has many variants, he … Continue reading
