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Daily Archives: February 21, 2006
Quality Customer Focus
Delivering Two Kinds of Quality [the broken link was removed] by Keith McFarland, Business Week: What do the Japanese take for granted when it comes to quality? They take for granted that things should work as they are supposed to, … Continue reading
Posted in Customer focus, Management, Management Articles, Quality tools
Tagged Customer focus, customer service, management concepts, management tools, Quality tools
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