Jim will deconstruct this broken consumer-provider-manufacturer model and show how to repair it using the six principles of lean consumption. The principles will be illustrated with examples of companies already leading the way from the age of mass consumption to the age of lean consumption and lean solutions.

Jim will also describe how the familiar value-stream mapping tool can be applied to consumption and provision streams to identify and remove enormous amounts of wasted time, human effort, and resources. It’s simply a matter of teaching everyone involved how to see the current state and how to envision a much better future state.